Results 1 to 9 of 9

Thread: sc899

  1. #1
    Senior Tech 100+ Posts
    Join Date
    Oct 2013
    Location
    ipswich
    Posts
    124
    Rep Power
    15

    Question sc899

    Ricoh MP301 with error code sc899. Appears to be firmware update problem but cannot locate firmware. Any ideas guys

    thanks
    UK Rog

  2. #2
    Service Manager 1,000+ Posts Debs1964's Avatar
    Join Date
    Oct 2010
    Location
    Gravesend, Kent
    Posts
    1,523
    Rep Power
    60

    Re: sc899

    It's a print job that the machine doesn't know how to process, usually printing from a web page. Easiest way to clear it is, switch the machine off, open the paper tray and switch back on again, when the print jobs arrives back at the machine you can now reset it...voila!!!
    There are 10 types of people in this world, those who understand binary maths and those who don't

  3. #3
    Senior Tech 100+ Posts
    Join Date
    Oct 2013
    Location
    ipswich
    Posts
    124
    Rep Power
    15

    Re: sc899

    Quote Originally Posted by Debs1964 View Post
    It's a print job that the machine doesn't know how to process, usually printing from a web page. Easiest way to clear it is, switch the machine off, open the paper tray and switch back on again, when the print jobs arrives back at the machine you can now reset it...voila!!!
    Thanks Debs. Much appreciated. Our Ricoh guy is on holiday so down to me to sort it. Looks like an easy job after all. thanks again
    rog

  4. #4
    Technician
    Join Date
    Jul 2015
    Location
    mortsel
    Posts
    18
    Rep Power
    10

    Re: sc899

    This code accurs a lot less often if you let the driver "spool before printing" in the 'advanced' tab of printer properties.

  5. #5
    Senior Tech 250+ Posts
    sc899

    terramobil's Avatar
    Join Date
    Nov 2009
    Location
    Düsseldorf/Germany
    Posts
    454
    Rep Power
    28

    Re: sc899

    Another way to reduce the occurence ist to use a different web-browser.

  6. #6
    Toner Monkey Guvnah's Avatar
    Join Date
    Mar 2009
    Location
    Virginia
    Posts
    19
    Rep Power
    0

    Re: sc899

    As has been posted, this is usually from printing from web pages. Specifically, though it is usually a PCL error with scalable fonts that corrupts the memory and crashes the MFP. So in most cases the print job is coming from a PC set up with a PCL driver.

    The fix is to update the firmware- specifically the PCL firmware, but you should do at minimum System, Engine and PCL.

    If you check the firmware history for the PCL firmware you will usually see specific mentions of updates addressing sc899 issues.

    It also helps to set up the port config in the driver with LPR protocol instead of RAW, give the queue name lp (that's "LP" in lowercase) and click the box for "LPR byte count enabled."

  7. #7
    Senior Tech 100+ Posts
    Join Date
    Oct 2013
    Location
    ipswich
    Posts
    124
    Rep Power
    15

    Re: sc899

    Quote Originally Posted by Guvnah View Post
    As has been posted, this is usually from printing from web pages. Specifically, though it is usually a PCL error with scalable fonts that corrupts the memory and crashes the MFP. So in most cases the print job is coming from a PC set up with a PCL driver.

    The fix is to update the firmware- specifically the PCL firmware, but you should do at minimum System, Engine and PCL.

    If you check the firmware history for the PCL firmware you will usually see specific mentions of updates addressing sc899 issues.

    It also helps to set up the port config in the driver with LPR protocol instead of RAW, give the queue name lp (that's "LP" in lowercase) and click the box for "LPR byte count enabled."
    Hi There.

    Many thanks for that. It was as mentioned due to trying to print from the web. Have done as you suggested updated firmware etc and all working fine. Actually sorted this a couple of weeks ago but still appreciate your help. Thanks again
    Roger

  8. #8
    Technician
    Join Date
    Nov 2014
    Location
    binzhou
    Posts
    37
    Rep Power
    0

    Re: sc899

    up the firmware

  9. #9
    Trusted Tech 50+ Posts kopirmaster's Avatar
    Join Date
    Apr 2011
    Location
    Skopje
    Posts
    67
    Rep Power
    0

    Re: sc899

    for e it was the fax bord .I remowe the board and machine work normal .
    good luck

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here