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  1. #1
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    Ricoh MP301, cant connect

    I purchased a used Ricoh MP301 for home use and when I connected it via the usb port my computer says the printer is offline as if the printer has no print function, when I press printer on the home screen it says ready. Is there a setting in the service mode or a print card to install like the MP161 and 171s. Or am I missing something in my troubleshooting? Help appreciated.

  2. #2
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    Re: Ricoh MP301, cant connect

    Check in service mode 5-985-001 is Ethernet set to 1 and usb is 002 make is set to 1. Someone may had turn off features. If that is ok then usb part might be bad or network part. Have you tried the Ethernet port to see if that works.

  3. #3
    Trusted Tech 50+ Posts roser72's Avatar
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    Re: Ricoh MP301, cant connect

    I still have thesame problem, when i install the Printer usung USB cant detect, i already excute 1 from SP mode but when i try the network printer it works. Any idea?

  4. #4
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    Re: Ricoh MP301, cant connect

    you never said it you went into service mode and check 5-985 -001 will be two settings there one for #1 for network should be set to 1 and #2 usb should be 1 also.

  5. #5
    Senior Tech 250+ Posts FrohnB's Avatar
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    Re: Ricoh MP301, cant connect

    Are you saying you WERE able to get the computer to add the machine to computer's "Devices and Printers" via USB?? And now it says offline after being added?

    In your last post you say "When I try network printer it works". Does that mean THIS printer (the MP 301) works on the network or a different printer on the network? Why not just use it as a network printer if that works?

    SP 5-985-002 is for USB. Make sure it's set to 1.
    Are you assigning/ plugging into the correct USB port on the computer end?
    Have you tried a different USB cable?

    There aren't really a whole lot of things to check for USB.

  6. #6
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    Re: Ricoh MP301, cant connect

    As others have said check your usb cable. Also try switching the usb port you're connecting too, sometimes they can cause the problem. Also depending on your computer you may have to try multiple virtual usb local ports for it to be working if one of your usb ports not working.
    If it works, don't touch it.

  7. #7
    Technician safwat's Avatar
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    Re: Ricoh MP301, cant connect

    Also if you have the drivers installed already and you're seeing it as offline, go to the see what's printing screen and from the top left menu under printer, make sure use printer offline is not selected. Also ensure you install the correct drivers and don't go off the drivers windows auto picks for you
    If it works, don't touch it.

  8. #8
    Senior Tech 1,000+ Posts
    Ricoh MP301, cant connect

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    Re: Ricoh MP301, cant connect

    Quote Originally Posted by safwat View Post
    ensure you install the correct drivers and don't go off the drivers windows auto picks for you
    x2 Normally you have to install the USB driver BEFORE you plug in the USB cable.
    NEVER ASSUME ANYTHING

  9. #9
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    Ricoh MP301, cant connect

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    Re: Ricoh MP301, cant connect

    Quote Originally Posted by mikadonovan View Post
    x2 Normally you have to install the USB driver BEFORE you plug in the USB cable.
    +3

  10. #10
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Ricoh MP301, cant connect

    Totally agree on the USB ports.

    Install the drivers first, then plug it in.

    It’s a shoot-till-you win deal with the ports.

    For what it’s worth, you may be better with a USB 3.0 port versus 2.0.

    Even though the copier only supports 2.0, the specs are better with 3.0, even though it will “dumb down” to 2.0. (Long story on that one. I had a nightmare connecting a few Fujitsu scanners a few years back. Ugh.)

    Also,if you’re trying to use an older PC, the ports may be only 1.0 or 1.1, which will most likely never work at all, let alone reliably.
    Some days you’re the dog, some days you’re the fire hydrant.

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