Ricoh Aficio 2045 scan

**COPIERMAN** · 08-09-2012

Goto Ricoh-USA.com/download put your model in search and select manuals it's says smtp server is under file transfer in system settings

geseymour · 08-09-2012

CopierMan,
I did find the SMTP settings in the area that you stated on the copier itself. I started entering information straight into the copier a week ago, but found it easier to enter using the WIM. The WIM menu and the copier have different layouts. Sorry for the confusion. I have been all over the copier and the WIM menu, with no success. I can ping the DNS IP addresses and they come back successful. I can test the SMTP settings with the port 25 and it is also sucessful. I used the same information on the copier settings that I used in the Outlook settings and that e-mail works fine. Do you have a Print List from a copier that works? I could see that report to compare to the listing that I have.

Regards,
Gary

**aviso66** · 10-11-2013

Hi I am having scanning issue also.

the scan to folder has 5 users. E.G:

ScanUser1
ScanUser2
ScanUser3
ScanUser4
ScanUser5

When I do a test scan to folder: the scanning report shows:

ScanUser1 = transmitted
ScanUser2 = “Sending the data has failed. The data will be resent later.”
ScanUser3,4,5= "Sending the data has failed. To confirm the result, check [Scanned Files Status].

I had check all the setting of the copier, the network and the PC It seems like everything is ok.

But if I do test connection in the scan to folder or browse network. it seems like there's not such network.

What could be the problem?

**sandmanmac** · 10-11-2013

Originally Posted by aviso66

Hi I am having scanning issue also.

the scan to folder has 5 users. E.G:

ScanUser1
ScanUser2
ScanUser3
ScanUser4
ScanUser5

When I do a test scan to folder: the scanning report shows:

ScanUser1 = transmitted
ScanUser2 = “Sending the data has failed. The data will be resent later.”
ScanUser3,4,5= "Sending the data has failed. To confirm the result, check [Scanned Files Status].

I had check all the setting of the copier, the network and the PC It seems like everything is ok.

But if I do test connection in the scan to folder or browse network. it seems like there's not such network.

What could be the problem?

First of all, the way I understand your post is that it is successful to 'scanuser1"? Is that right?
Secondly, is the machine actually a 2045? because only the 2045E version supports SMB scanning, otherwise you need that old, out-dated, obsolete, 'scanrouter' software
Thirdly, if it is actually an E version, and you're trying to scan to Win 7 or newer, give up, walk away, it's a no go

**slimslob** · 10-11-2013

Originally Posted by mkopoiuy

I am getting a warning that sending has failed and that data will be resent later. Can you please tell me what that means and what should I do.

Check the SMTP server setup. Check the authenication requirements of the SMTP server. If SMTP over SSL is required, I believe that the 2045 is too old to do SMTP over SSL. In that case, you will have to setup a computer as a relay using Stunnel or some other email relay software.

**aviso66** · 10-11-2013

Originally Posted by sandmanmac

First of all, the way I understand your post is that it is successful to 'scanuser1"? Is that right?
Secondly, is the machine actually a 2045? because only the 2045E version supports SMB scanning, otherwise you need that old, out-dated, obsolete, 'scanrouter' software
Thirdly, if it is actually an E version, and you're trying to scan to Win 7 or newer, give up, walk away, it's a no go

Hi, I had just double checked the client's machine. From the webmonitor it says 2045E, Could I know why it's a no go for win 7 scan?

**COPIERMAN** · 10-11-2013

Originally Posted by aviso66

Hi, I had just double checked the client's machine. From the webmonitor it says 2045E, Could I know why it's a no go for win 7 scan?

I know you can't browse to folder on copier to a windows 7 computer. Try inputting folder path manually also make sure you have info in folder authenticate. If doesn't work then you need to update firmware cause smb protocol is different in window7

**slimslob** · 10-11-2013

Originally Posted by COPIERMAN

I know you can't browse to folder on copier to a windows 7 computer. Try inputting folder path manually also make sure you have info in folder authenticate. If doesn't work then you need to update firmware cause smb protocol is different in window7

As sandmanmac indicated, there is no firmware for Win 7 or later OS's. If you must scan to folder, you will have to use FTP.