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  1. #21
    Senior Tech 250+ Posts tjvincent's Avatar
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    Re: MP C305 - SC899 Will not go away (not connected to network).

    Again try backdating system firmware, we’ve seen this on more than 1 machine.

  2. #22
    Service Manager 1,000+ Posts
    MP C305 - SC899 Will not go away (not connected to network).

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    Re: MP C305 - SC899 Will not go away (not connected to network).

    Quote Originally Posted by tjvincent View Post
    Again try backdating system firmware, we’ve seen this on more than 1 machine.
    Did what you suggested this morning before replacing controller, only lasted a couple hours and customer called back.

    Tried 3 different controllers in this machine, ALL with differing results.
    1st controller swap = worked until I printed counter page then went to SC 819. (Without HDD being installed).
    2nd controller swap = Freezing and SC 672.
    3rd controller swap = "SD card required for Restoration" - made an encryption key, but machine would not accept it.

    All controllers were updated in the shop to the same f/w level of the customers machine and Re-tried with the same results. All of those controllers work in one machine at the shop without issue.


    EDIT: Not even an hour and customer just f*%$in called back. SC899. We are going to just exchange the piece of shit, and be done with it.

    Thanks again for the insight from all of you.

    So, re-installed original controller, different set of DIMMS, and replaced BICU. Knock on wood that this takes care of it.
    Last edited by FrohnB; 07-30-2019 at 07:34 PM. Reason: *%(#&@*!

  3. #23
    Senior Tech 2,500+ Posts
    MP C305 - SC899 Will not go away (not connected to network).

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    Re: MP C305 - SC899 Will not go away (not connected to network).

    Quote Originally Posted by DavidR View Post
    Also we have had SC899 when a customer is printing from the internet. You will also need to find out which PC it is coming from & clear it from the print que or it will just come right back.
    If it does, it's probably this. I have experienced this myself, unfortunately. Sometimes HTML docs and Ricohs don't play well together.
    NEVER ASSUME ANYTHING

  4. #24
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    MP C305 - SC899 Will not go away (not connected to network).

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    Re: MP C305 - SC899 Will not go away (not connected to network).

    Quote Originally Posted by DavidR View Post
    Also we have had SC899 when a customer is printing from the internet. You will also need to find out which PC it is coming from & clear it from the print que or it will just come right back.
    Quote Originally Posted by mikadonovan View Post
    If it does, it's probably this. I have experienced this myself, unfortunately. Sometimes HTML docs and Ricohs don't play well together.
    If you have trouble identifying the PC, do the following:
    1. Disconnect the network cable.
    2. Cycle power to clear the the error. If the error comes back with the network disconnected, the problem is not a print job.
    3. Enable user codes and do not give print right to anyone.
    4. Connect the network cable.
    5. All currently print jobs will be cleared.
    6. Disable user codes

  5. #25
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: MP C305 - SC899 Will not go away (not connected to network).

    Quote Originally Posted by slimslob View Post
    If you have trouble identifying the PC, do the following:
    1. Disconnect the network cable.
    2. Cycle power to clear the the error. If the error comes back with the network disconnected, the problem is not a print job.
    3. Enable user codes and do not give print right to anyone.
    4. Connect the network cable.
    5. All currently print jobs will be cleared.
    6. Disable user codes
    Thank you for this. I now have a solution instead of a workaround. I usually ask the client to provide a new IP address for all I know the print job is already sent and no way to reset it.
    Aye! Cut the crap

  6. #26
    Retired 10,000+ Posts
    MP C305 - SC899 Will not go away (not connected to network).

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    Re: MP C305 - SC899 Will not go away (not connected to network).

    Quote Originally Posted by keithxxiii View Post
    for all I know the print job is already sent and no way to reset it.
    A print job will stay in the queue on a PC until the PC gets an acknowledgement from the printer that the job has finished printing. I had a customer with a C2550 that had the interlock switches on the bridge unit going flaky. During a 40 page 100 copy print job the it would think one of the jam doors had been opened. This would create a J001, jam at power on. Once all paper had been cleared, the print job would restart from the beginning.

  7. #27
    Service Manager 1,000+ Posts
    MP C305 - SC899 Will not go away (not connected to network).

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    Re: MP C305 - SC899 Will not go away (not connected to network).

    UPDATE ON THIS ISSUE!

    Ricoh just released a new System/Copy F/W for this issue on 11/4/19 that corrects this issue. Problem with last two system/copy firmware levels 4.14 and 4.15 with SC899 occurring. Explains why it was getting the code without being connected to network or anything.

  8. #28
    Service Manager 2,500+ Posts
    MP C305 - SC899 Will not go away (not connected to network).

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    Re: MP C305 - SC899 Will not go away (not connected to network).

    Quote Originally Posted by FrohnB View Post
    UPDATE ON THIS ISSUE!

    Ricoh just released a new System/Copy F/W for this issue on 11/4/19 that corrects this issue. Problem with last two system/copy firmware levels 4.14 and 4.15 with SC899 occurring. Explains why it was getting the code without being connected to network or anything.
    Is there a check in the mail to you too, for all of your time and effort ?
    Just read through this entire thread. WOW....What a friggin headache!
    Last edited by sandmanmac; 11-06-2019 at 04:09 PM. Reason: Spelling/ Grammar

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