MPC 4502 intermittent power off then on

[slimslob]

I will check but if I'm not mistaking they had a dedicated line installed when they built this new bank location. It does have one of the plugs turned sideways I noticed. FYI

By turned sideways do you mean like this?
NEMA 6-20
If so, that is by code a 20Amp, 250 Volt outlet.

The proper outlet required to be installed on all 20 Amp 125Volt circuits is NEMA 5-20.

[Hadster]

Yup, this is the one. I checked the power outlet before I left. It was reading about 119v.

[JDYAL]

Keep in mind that anything in line with the copier could be competing for voltage. If there is a refrigerator or anything else that pulls a decent amount of power this causes problems. I had an account with a similar problem blew all kinds of boards, finally found out it was a fridge on the other of the wall causing the problem.

[anothertech]

Machine has a Smart Power conditioner installed from day one. I picked up the machine Wednesday and I have not been able to replicate problem in house. 😣

Can you connect to the Smart Power Conditioner to view and print the power history?

[Hadster]

I'm not sure how to do that. I know you can send them back for that info.

[slimslob]

I'm not sure how to do that. I know you can send them back for that info.

Most Smart Power Conditioners come with monitoring software. Install the software. Connect to the USB port on the conditioner. Launch the software.

You should also be able to download the software from the manufacturer's website.

[anothertech]

Try the machine at the customer site without the power conditioner connected.