Originally Posted by
FrohnB
What model document feeder is it?
They just released a bulletin on 8/21/19 that "supposedly fixes" this issue (DF 3120/3100 3080), (may work on your model). First is a f/w update, and second is a different sep pad before the sep roller (but this sep pad is a "last resort" as it can tear the lead edge of certain paper types - they don't say which types).
I can't get the damn bulletin to load "file too large".
They "recommend" updating to the latest SPDF firmware first, and if that doesn't work, go to the sep pad. I've also heard of people just cutting a small portion of the mylar that's on the sep pad (have not done this myself).
The sep pad number is D6839102, but as I said, this is the "Last resort".
Bookmarks