Page 1 of 2 12 LastLast
Results 1 to 10 of 12
  1. #1
    Junior Member
    Join Date
    May 2019
    Location
    Stockholm, Täby
    Posts
    6
    Rep Power
    0

    jam 063 spdf mp7503 and mpc5504

    Have a customer with many of these machines. They scan a lot. They complain about paper jams in the spdf (j063) separation. And they complain about feeding multiple papers, which means there is missing pages in the file.

    It feels like we have tried everything, but still the same jam. Ricoh has released 2 firmware for this problem, got a little better but still not good.
    Have any of you encountered the same problem? And in that case, any sustainable solution?

    It feels like the problem only comes with scanning and not copying. spdf goes faster when scanning than copying.


    Help!
    Last edited by secharpun; 08-28-2019 at 02:52 PM. Reason: spelling

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Oct 2011
    Location
    Sydney
    Posts
    602
    Rep Power
    29

    Re: jam 063 single pass ardf mp7503 and mpc5504

    It’s a SPDF not ARDF, but yes all these new SPDF’s have the same problem, Ricoh knows about it but obviously can’t fix it. I don’t believe the modification , when it becomes available will fix the issue. Never had this problem with the older SPDF’s.

  3. #3
    Senior Tech 250+ Posts FrohnB's Avatar
    Join Date
    Jul 2017
    Location
    Fremont, Nebraska
    Posts
    415
    Rep Power
    15

    Re: jam 063 single pass ardf mp7503 and mpc5504

    What model document feeder is it?
    They just released a bulletin on 8/21/19 that "supposedly fixes" this issue (DF 3120/3100 3080), (may work on your model). First is a f/w update, and second is a different sep pad before the sep roller (but this sep pad is a "last resort" as it can tear the lead edge of certain paper types - they don't say which types).

    I can't get the damn bulletin to load "file too large".

    They "recommend" updating to the latest SPDF firmware first, and if that doesn't work, go to the sep pad. I've also heard of people just cutting a small portion of the mylar that's on the sep pad (have not done this myself).
    The sep pad number is D6839102, but as I said, this is the "Last resort".

  4. #4
    Retired 5,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    9,872
    Rep Power
    218

    Re: jam 063 single pass ardf mp7503 and mpc5504

    J063 is a trail edge jam at the separation sensor. They are normally caused by 2 or more sheets being fed with the first sheet lightly ahead of the rest. Since the customer is doing a lot of scanning, DF feed rollers will need to be replaced more often. If the documents being scanned are older and have been in storage where they might have collected dust, even more frequently.

  5. #5
    Junior Member
    Join Date
    May 2019
    Location
    Stockholm, Täby
    Posts
    6
    Rep Power
    0

    Re: jam 063 single pass ardf mp7503 and mpc5504

    Quote Originally Posted by FrohnB View Post
    What model document feeder is it?
    They just released a bulletin on 8/21/19 that "supposedly fixes" this issue (DF 3120/3100 3080), (may work on your model). First is a f/w update, and second is a different sep pad before the sep roller (but this sep pad is a "last resort" as it can tear the lead edge of certain paper types - they don't say which types).

    I can't get the damn bulletin to load "file too large".

    They "recommend" updating to the latest SPDF firmware first, and if that doesn't work, go to the sep pad. I've also heard of people just cutting a small portion of the mylar that's on the sep pad (have not done this myself).
    The sep pad number is D6839102, but as I said, this is the "Last resort".
    Thanks, we have tested that sep-part on some machines and also tested cutting the mylar. We also tried to put som more "pressure" on the feed-belt, some customer says it goes better if they apply pressure on the top hatch . We also tested add an extra antistatic brush on the spdf.

  6. #6
    Senior Tech 250+ Posts FrohnB's Avatar
    Join Date
    Jul 2017
    Location
    Fremont, Nebraska
    Posts
    415
    Rep Power
    15

    Re: jam 063 single pass ardf mp7503 and mpc5504

    Quote Originally Posted by secharpun View Post
    Thanks, we have tested that sep-part on some machines and also tested cutting the mylar. We also tried to put som more "pressure" on the feed-belt, some customer says it goes better if they apply pressure on the top hatch . We also tested add an extra antistatic brush on the spdf.
    Some people have also had luck with bumping up the scanning dpi (slows down the doc feed speed), or changing a setting for "higher stackability" (can't remember if that's in user tools or an SP setting).

  7. #7
    Junior Member
    Join Date
    May 2019
    Location
    Stockholm, Täby
    Posts
    6
    Rep Power
    0

    Re: jam 063 single pass ardf mp7503 and mpc5504

    Quote Originally Posted by slimslob View Post
    J063 is a trail edge jam at the separation sensor. They are normally caused by 2 or more sheets being fed with the first sheet lightly ahead of the rest. Since the customer is doing a lot of scanning, DF feed rollers will need to be replaced more often. If the documents being scanned are older and have been in storage where they might have collected dust, even more frequently.
    Yes indeed. we have replaced and cleaned them often. And also tried to inform the customer about paper handling. But its not that easy to convince the customer about that when they have like 200-300 machines with this spdf.

  8. #8
    Retired 5,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    9,872
    Rep Power
    218

    Re: jam 063 single pass ardf mp7503 and mpc5504

    Quote Originally Posted by secharpun View Post
    Yes indeed. we have replaced and cleaned them often. And also tried to inform the customer about paper handling. But its not that easy to convince the customer about that when they have like 200-300 machines with this spdf.
    And they do a lot of scanning on all of them?

  9. #9
    Junior Member
    Join Date
    May 2019
    Location
    Stockholm, Täby
    Posts
    6
    Rep Power
    0

    Re: jam 063 single pass ardf mp7503 and mpc5504

    Quote Originally Posted by slimslob View Post
    And they do a lot of scanning on all of them?
    Yes every department that use them for scanning complain. They also have mpc5504 with ardf, they dont complain about them....

  10. #10
    Junior Member
    Join Date
    May 2019
    Location
    Stockholm, Täby
    Posts
    6
    Rep Power
    0

    Re: jam 063 single pass ardf mp7503 and mpc5504

    Quote Originally Posted by FrohnB View Post
    Some people have also had luck with bumping up the scanning dpi (slows down the doc feed speed), or changing a setting for "higher stackability" (can't remember if that's in user tools or an SP setting).
    Thanks, gonna test it!

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here