We have a MP4054 that we are wiping for resale. Normally we use the erase all memory option in user tools to do this as it clears customer settings as well. The machine we have currently will not allow us to "erase" We can get in to the setting and pick which erase method we want, but it wont let us start the process. We have formatted the HDD, checked SP settings, and reset system settings. Has anyone run across this?
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