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  1. #1
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    Erase All Memory issue

    We have a MP4054 that we are wiping for resale. Normally we use the erase all memory option in user tools to do this as it clears customer settings as well. The machine we have currently will not allow us to "erase" We can get in to the setting and pick which erase method we want, but it wont let us start the process. We have formatted the HDD, checked SP settings, and reset system settings. Has anyone run across this?

  2. #2
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: Erase All Memory issue

    Are you logged in as admin? Is auto delete temporary jobs enabled?
    Computers are serious tools, Michael!

  3. #3
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    Re: Erase All Memory issue

    Quote Originally Posted by TonerMunkeh View Post
    Are you logged in as admin? Is auto delete temporary jobs enabled?
    I am logged in as admin, Auto delete temporary jobs is OFF. If I delete the temporary jobs, and/or turn it on there is no change.
    I have also swapped out the HDD at this point.

  4. #4
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    Erase All Memory issue

    guitar9199's Avatar
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    Re: Erase All Memory issue

    Following...

  5. #5
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    Re: Erase All Memory issue

    Not sure if this helps, but I work for a end of lease resales, and we are required to do the 5832 in Sp mode to Format Drive before it can be resold to dealers. I am unfamiliar with the user tools wipe all memory. I am not a technician but a company trained tester, so I was just trying to shed light on what I know.

    Also we have found that holding down F1 while the machine starts from a power down state can allow you access to items usually turned off.
    Last edited by venluckey; 1 Week Ago at 08:24 PM. Reason: More information

  6. #6
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    Re: Erase All Memory issue

    Quote Originally Posted by venluckey View Post
    Not sure if this helps, but I work for a end of lease resales, and we are required to do the 5832 in Sp mode to Format Drive before it can be resold to dealers. I am unfamiliar with the user tools wipe all memory. I am not a technician but a company trained tester, so I was just trying to shed light on what I know.

    Also we have found that holding down F1 while the machine starts from a power down state can allow you access to items usually turned off.
    What do you mean by "holding down F1"? Where is F1?

  7. #7
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    Re: Erase All Memory issue

    Quote Originally Posted by anothertech View Post
    What do you mean by "holding down F1"? Where is F1?
    First button under the home key

    Does the screen look like this?

    C4503.Control-Panel.jpg

    I know this is for a different model, but should be similar. Some people map it "Copy" function.

  8. #8
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    Re: Erase All Memory issue

    Quote Originally Posted by venluckey View Post
    First button under the home key

    Does the screen look like this?

    C4503.Control-Panel.jpg

    I know this is for a different model, but should be similar. Some people map it "Copy" function.
    Ok thank you,could come in handy.

  9. #9
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Erase All Memory issue

    Quote Originally Posted by venluckey View Post
    First button under the home key

    Does the screen look like this?

    C4503.Control-Panel.jpg

    I know this is for a different model, but should be similar. Some people map it "Copy" function.
    Provided that it is a normal operation panel and not the SOP.

  10. #10
    Senior Tech 100+ Posts
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    Re: Erase All Memory issue

    This is what we use to reset our Savin/Ricoh family of machines.
    5846-50 Address book initialization. Clears the address book to include the user codes
    5801-11 NCS (Network Control Service). Initializes the system defaults and interface settings (IP addresses also), the SmartNet Monitor for Admin, WebStatus Monitor settings, and the TELNET settings.
    5832-1 HDD All. Formats the HDD, does not clear User Codes, Erases the Document Server
    Perform 5853 after doing a 5832. This will put the Stamp Data back on the HDD
    Fax SP 5104 Reset’s fax back to factory, clears header information
    System Setting Reset
    The system settings in the UP mode can be reset to their defaults. Use the following procedure.
    1. Press User Tools/Counter .
    2. Hold down “#” and then press System Settings. NOTE: You must press “#” first.
    3. When the message prompts you to confirm that you want to reset the system settings, press Yes.
    4. When the message tells you that the settings have been reset, press Exit.
    Copier Setting Reset
    The copy settings in the UP mode can be reset to their defaults. Use the following procedure.
    1. Press User Tools/Counter .
    2. Hold down “#” and then press Copier/Document Server Settings. NOTE: You must press “#” first.
    3. When the message prompts you to confirm that you want to reset the Copier Document Server settings, press Yes.
    4. When the message tells you that the settings have been reset, press Exit.
    5. Reset the time to delete from Document Server in the Administrator tab

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