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  1. #11
    Service Manager 1,000+ Posts
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    Re: scan to gmail settings Ricoh mpc3003

    Quote Originally Posted by luca72 View Post
    try to send an email and let it go in error, check the system registry in WIM, you will find your failed attempt with date, time, etc, with the exact error message specified, then apply the appropriate changes in the settings.
    if there are errors like: 000xfabd..bla..bla..bla, or other strange server response... copy and paste on google and you will find immediately.
    After scanning to the gmail address on this mpc3003, and checking WIM, there is no error message at all in WIM.
    I guess i thanked you to quick...

  2. #12
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    Re: scan to gmail settings Ricoh mpc3003

    Quote Originally Posted by Mark Bbb View Post
    Dear Copier Tech,
    The DNS 8.8.8.8 was already set. I will follow your procedure, but how do i put mpc3003 as a safe sender in the gmail account?
    Thanks for your help
    OK, got it!!!

  3. #13
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    Re: scan to gmail settings Ricoh mpc3003

    We have made a account for this mpc3003 in google with an new gmail address (and passort) and programmed this info in the WIM mpc3003.
    We have put off the "access for less safe..." & "authentication in 2 steps"
    We Use port 587
    Still not working...

    Perhaps this new gmail address must be marked as safe in the new google account?

  4. #14
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    Re: scan to gmail settings Ricoh mpc3003

    Quote Originally Posted by Mark Bbb View Post
    After scanning to the gmail address on this mpc3003, and checking WIM, there is no error message at all in WIM.
    I guess i thanked you to quick...
    Sorry, i can be an @ss from time to time

  5. #15
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    scan to gmail settings Ricoh mpc3003

    slimslob's Avatar
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    Re: scan to gmail settings Ricoh mpc3003

    When trying to scan to gmail or G Suite, read and follow the instructions from Google Support.
    Send email from a printer, scanner, or app - G Suite Admin Help

  6. #16
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    Re: scan to gmail settings Ricoh mpc3003

    To add the copier as a trusted device you must visit this link (or Google for "Display Unlock Captcha") from a computer or phone connected to the same network as the copier. Log in and press "allow access".

    Sign in - Google Accounts

  7. #17
    Senior Tech 250+ Posts
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    Re: scan to gmail settings Ricoh mpc3003

    Quote Originally Posted by Mark Bbb View Post
    We have made a account for this mpc3003 in google with an new gmail address (and passort) and programmed this info in the WIM mpc3003.
    We have put off the "access for less safe..." & "authentication in 2 steps"
    We Use port 587
    Still not working...

    Perhaps this new gmail address must be marked as safe in the new google account?
    Access for Less secure Apps must be turned "ON", two step authentication must be turned "OFF".

    Now try this:
    SMTP server: relay.appriver.com
    Port: 2525
    SSL: Off
    Authentication: Off
    Administrator Email: set this to a know domain address. At the min everything the right of the "@" symbol must be a valid domain. An email with "@gmail.com" has not worked for us using appriver. If it still does not work the customer may have the network set to not allow email outside the network from the copier. This will need to be fixed by the customer's IT.

  8. #18
    Service Manager 1,000+ Posts
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    Re: scan to gmail settings Ricoh mpc3003

    Quote Originally Posted by doyvid View Post
    To add the copier as a trusted device you must visit this link (or Google for "Display Unlock Captcha") from a computer or phone connected to the same network as the copier. Log in and press "allow access".

    Sign in - Google Accounts
    no good

  9. #19
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    Re: scan to gmail settings Ricoh mpc3003

    Quote Originally Posted by mincopier View Post
    Access for Less secure Apps must be turned "ON", two step authentication must be turned "OFF".

    Now try this:
    SMTP server: relay.appriver.com
    Port: 2525
    SSL: Off
    Authentication: Off
    Administrator Email: set this to a know domain address. At the min everything the right of the "@" symbol must be a valid domain. An email with "@gmail.com" has not worked for us using appriver. If it still does not work the customer may have the network set to not allow email outside the network from the copier. This will need to be fixed by the customer's IT.
    OK! 1 step forward: "transmission was succesfull" from the mpc3003 scanner.
    But the mailbox did not receive the scan...
    It's stuck somewhere between the router and the scanner's mailbox
    What's next????

  10. #20
    Service Manager 5,000+ Posts
    scan to gmail settings Ricoh mpc3003

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    Re: scan to gmail settings Ricoh mpc3003

    Quote Originally Posted by Mark Bbb View Post
    OK! 1 step forward: "transmission was succesfull" from the mpc3003 scanner.
    But the mailbox did not receive the scan...
    It's stuck somewhere between the router and the scanner's mailbox
    What's next????
    Right if the scan left the copier you have resolved the issue.

    Theres always a short delay also check the junk mail folder.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




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