As it happened right after the router has been changed I'm also guessing it has something to do with the new router - if no other device has been newly integrated as well.
If it's a smaller network with no device restrictions / port security etc. you could just take a test notebook with the same IP as the ricoh machine when it's shut down and test it from there, for example with windows telnet, so you actually know whether you can reach your smtp server through the specific port.
What ports have you opened and how is it configured? If you just want to send an email with SMTP and it's a small router with a normal integrated firewall and no other server/proxy used, you don't really need any ports open as you send the smtp request only from the inside of the network to the mailserver through NAT. It's just guessing from my part though without knowing more about the network.
If all your network settings - IP (no conflicts on existing network devices) subnet mask, gateway, DNS servers, SMTP servers are all the same...there may be another issue with the outgoing server or incoming server.
Just had 2 weird email problems today an hour apart... both Spectrum (Brighthouse) could not scan to email to their Domain emails. They could send to a gmail account. I suspect maintenance or glitch at Spectrum
One thing to consider, when they replaced the router, did they also change internet provider. There are still some ISP that block all scanning SMTP that is not to their SMTP server.
it didnt seem so
but you may be on to something
they went from verizon router, to frontier ,
A quick test is to setup using Frontier's SMTP and one of the emails setup on Frontier. They always setup at least one for billing.
Have you tried putting the device on DHCP, let it pick up a new IP and test?
Strangely i have had this work before.
When you open the web image monitor and go to system log under network, what is the last 10 listed posts ?
Bookmarks