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Machine was working pefectly, clien had a router go down, new router put in office, print, is fine, he has internet and email, yet, the email scan wont work from the machine, its says "standby"
i have the ports open in the router, its not a different company.... anyone have this issue?
check gateway, SMTP server and the email address that you put in the machine
Did you look if the Default gateway or DNS was changed?
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yes smtp sever and all parameters are checked and i can ping my smtp serverOriginally Posted by solorajder
gate way, dns are all good
Does new router have the same IP as old one?
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From the MP 301?
perhaps there are working since the router was replaced with office365 mail or Gmail?
yes it is the same
they use ehot mail.... yuk,
my email server is through spectrum, i have it set up for my business and use it on over 100 clients...
i think it has to be in the new router, or the new router is defective?
i have never had to mess with a router unless we were installing 2 separate gateway's for two separate lans in the same building
I wouldn’t imagine somebody snuck in a firewall, did they?
Just by the nature of what they do, their installation normally keeps a very low profile.
Some years back, I had an issue with a Canon iRC3220 not sending email; it was always getting blocked.
The IT guy had added a SonicWall firewall, and the IP of the copier was not allowed to send SMTP email, either through an external provider, or the SMTP service I set up on a local PC.
Let’s face it...MFPs are not on the list of priorities for most IT folk.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
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