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  1. #11
    Senior Tech 250+ Posts
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    Re: Air print for IOS on Ricoh MP C3502 stopped working

    Thanks everybody. I really think this customer needs to upgrade. They keep all their devices up to date and the copier needs to follow suit. I am recommending they get an IM C300 0, hoping they can get it done.

    Sent from my LM-V405 using Tapatalk

  2. #12
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: Air print for IOS on Ricoh MP C3502 stopped working

    We are still using the MPC3002 for Airprint. Even Android devices can print from it. Must be the certificate that has expired.
    Aye! Cut the crap

  3. #13
    Service Manager 1,000+ Posts
    Air print for IOS on Ricoh MP C3502 stopped working

    FrohnB's Avatar
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    Re: Air print for IOS on Ricoh MP C3502 stopped working

    Got a call yesterday on a C2004 that is experiencing same issue. Won't print from safari, but will print PDF's that are downloaded.
    Monday they updated all 5 of their Mac computers to Catalina iOS. Since then they have had issues with Quick books, data loss, backups that were stored, and not being able to print anything from internet to the C2004. They can still print to two Brother printers in the office. Firmware is up to date. Have not checked some settings mentioned here, will try those.

    Is this a thing where we will have to wait and see if either side (Ricoh - Mac) come out with a patch or update?
    Or is it as easy as a Device certificate or setting change?

  4. #14
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Toowoomba,QLD
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    Re: Air print for IOS on Ricoh MP C3502 stopped working

    Try deleting the device certificate and creating a new one.
    It's worked for me in the recent past.

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