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  1. #1
    Service Manager 1,000+ Posts
    MPC3002 not connecting to network

    Desert Rat's Avatar
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    MPC3002 not connecting to network

    My IT guy sez the nic board, which has been incorporated on the control bd, needs to be replaced.
    Is there anything special I will need to do after replacing the control bd?

    It looks fairly straight forward. Any insight would be helpful.

    Thanks

    DR

  2. #2
    Senior Tech 100+ Posts DRichard's Avatar
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    Re: MPC3002 not connecting to network

    Quote Originally Posted by Desert Rat View Post
    My IT guy sez the nic board, which has been incorporated on the control bd, needs to be replaced.
    Is there anything special I will need to do after replacing the control bd?

    It looks fairly straight forward. Any insight would be helpful.

    Thanks

    DR
    Replacing the controller should not be your first course of action here...especially on the word of your IT guy. What troubleshooting steps have you taken thus far?

  3. #3
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: MPC3002 not connecting to network

    My IT guy sez the nic board???????????
    IF" IT GUY" SAYS IT THEN ..
    ARE you even a tech if you are being told what is wrong??
    If someone went beast mode removing the nic wire then maybe but if not??

  4. #4
    Service Manager 1,000+ Posts
    MPC3002 not connecting to network

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    Re: MPC3002 not connecting to network

    Easiest way to verify if it IS in fact the NIC, is connect a laptop straight to the machine with a crossover cable, and see if everything communicates. If it does, then then NIC is not your problem.

    Try connecting your laptop with a regular Cat-5 to the port the copier is plugged into. Do you get a network connection?


    ...I seldom take the "IT Guy's" word for it. I've battled a few over the years! Some are excellent... some I wouldn't trust to change the batteries in my TV remote.

  5. #5
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: MPC3002 not connecting to network

    I.T. people ALLWAYS blame the NIC...because back in the HP days you could easily swap out just the NIC for testing..AND they used to die on a regular basis.
    I love answering I.T. people who blame the NIC with "Because the NIC is part of the controller board and the fact that your machine is no longer on contract that will cost you $1500".
    They change their tune pretty fast.
    As others have said...there is waaaay too many things to check before swapping out the controller.

  6. #6
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: MPC3002 not connecting to network

    Most PC NICs are built into the motherboard these days, too.

    I wonder how often he replaces his workstation and server motherboards when troubleshooting....errrr....shotgunning network issues?

    Standard cop-out-go-to answer.
    Some days you’re the dog, some days you’re the fire hydrant.

  7. #7
    Retired 5,000+ Posts slimslob's Avatar
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    Re: MPC3002 not connecting to network

    I have seen people mistakenly plug the FAX line into the network jack. This has been known to bent the outside pin on each end of the network jack, pins 1 and 8, to where they may not make contact. Pin 1 is used by CAT 5 twisted pair Ethernet. A small spring hook or crochet hook can be used to straighten them.

  8. #8
    Service Manager 1,000+ Posts
    MPC3002 not connecting to network

    Desert Rat's Avatar
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    Re: MPC3002 not connecting to network

    Thank you everyone for your replies.

    Dr Richard, I have to admit that all I did was observe that the light next to the connector is solid yellow. I did re-seat connectors.
    Obviously I am not trained on the IT end of this business and it usually baffles me that is why I rely on the IT people that I trust.

    FShead, I see my lame question has ruffled your feathers. Yes I am a tech for 40 years now. It is my failing when I left Kodak
    that I did not get trained on the IT end of the business. It is possible that it could be something simple. So what is this nic wire that
    you are referring to, is that the network cable? Yes it is plugged into the copier and the other end into a router. Just saying that makes
    me wonder why I did not unplug the power from the router. I have to do that at my house once in awhile so it makes sense to me that I
    should try that first. If you have some constructive suggestions I would like to hear them.

    More later

    DR

  9. #9
    Field Supervisor 500+ Posts
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    Re: MPC3002 not connecting to network

    If the mfp has printed before, and all of a sudden no more, check the driver and the printerport.
    The driver must be PCL6 specific for that type of Ricoh. No WSD port!
    The printerport must have an unique IP address e.g. 192.168.1.45 (or something like that). No universal driver.
    Is this info clear enough?
    I like the saying "has ruffled your feathers"

  10. #10
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: MPC3002 not connecting to network

    Also check that IEEE802 authentication for ethernet hasn't been enabled.
    Computers are serious tools, Michael!

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