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  1. #1
    Trusted Tech 50+ Posts roser72's Avatar
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    Ricoh MP301 " You dont have Priviledge "

    Good Day,

    Just want to asked, i do the Special SP mode and execute the the 5846-46 but when i turn on the machine i cant push the
    (Log/in button) and i still have get the message " You dont have priviledge " i cant change the Paper size settings, any idea what to do?


    Thanks

  2. #2
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Ricoh MP301 " You dont have Priviledge "

    All that SP 5846-46 does is clear Admin and Supervisor passwords to default.

    Start with printing SP 5990-003 User Program Data, SP 5990-006 SP Non-default, SP 5990-007 NIB Summary, SP 5990-021 Copier User Program and SP 5990-022 Scanner User Program and check for those settings that someone may have changed. The NIB Summary will give the IP address to use to get into WIM to correct anything that has been changed in the User Programs.

    You may need to start clearing function memory in SP 5801. Do not under any circumstance do SP 5801-001 or SP 5801-002 as they will create major headaches. You might want to get a service manual before continuing.

  3. #3
    Senior Tech 250+ Posts FrohnB's Avatar
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    Re: Ricoh MP301 " You dont have Priviledge "

    SP 5-846-50 is the one you want in special service mode I do believe.

  4. #4
    Senior Tech 250+ Posts FrohnB's Avatar
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    Re: Ricoh MP301 " You dont have Priviledge "

    Also, have you tried going into user tools --> administrator tools --> and setting admin. authentication to on. If there is no login button, this should bring it up once you go back to the first user tools screen.

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