Page 2 of 3 FirstFirst 123 LastLast
Results 11 to 20 of 26
  1. #11
    Field Supervisor 500+ Posts
    Join Date
    Jun 2012
    Location
    Turnhout
    Posts
    992
    Rep Power
    29

    Re: scan to a emailserver from client

    Perhaps in WIM there need's to be a parameter which must be set to on?

  2. #12
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
    Join Date
    Dec 2007
    Location
    Cleveland, Ohio
    Posts
    3,145
    Rep Power
    81

    Re: scan to a emailserver from client

    Quote Originally Posted by Mark Bbb View Post
    Why do you think i am a user?
    I'm asking for what to put in the SMTP to get it connect with a email server.
    Perhaps there are more settings to be done, i don't know.
    Anyone?
    I say this with the utmost respect.

    You may not be an end user, but as a service tech working with MFPs, getting them to perform at least basic scanning, such as this, is part of your job description.

    The old ďI donít know anything about this stuffĒ excuse wonít fly any longer. It used to, but those days are long gone.

    The good news is that itís not hard to learn; you just need to take the time to do it.

    Iím not trying to be harsh, but techs who arenít at least somewhat network savvy arenít long for this industry.
    Some days youíre the dog, some days youíre the fire hydrant.

  3. #13
    How'd ya manage that? 500+ Posts zed255's Avatar
    Join Date
    Dec 2009
    Posts
    964
    Rep Power
    47

    Re: scan to a emailserver from client

    With what KenB has said in mind, there is a certain responsibility on the client's end for being able to provide relevant and accurate information for a tech to be able to perform the expected services.

    I often find myself asking really simple things that the client or their IT can't seem to answer. Things like what is your SMTP server name, required credentials etc. I am not a detective. If I ask for a specific detail and the information is not available I clearly explain what I need to execute the requested action and leave it with the client. If a return visit is needed it becomes billable time.
    Zed
    One out of four people is mentally unbalanced.
    Think of your three closest friends...
    If they seem okay, then You're The One.

  4. #14
    Technician
    Join Date
    Oct 2019
    Location
    Germany
    Posts
    19
    Rep Power
    1

    Re: scan to a emailserver from client

    I still haven't really understood if you actually got the details though? What you need is SMTP-Servername (EDIT: or IP), Encryption-Type and Port (SMTP is outgoing only), Username and Password. Also you have to make sure the network settings are correct (especially DNS) and then you need to check if there's a firewall in that network that might be preventing you from sending an email from that particular IP/device.

    Quote Originally Posted by Mark Bbb View Post
    Sandy, it's a mpc2003. There IT'er is pissed off because customer has choosen for us, not for him (he also sels printers)
    It's always the same old song with these IT guys, isn't it
    I guess then they do know after all but are just not really cooperative to help you. But they obviously have to provide you the details.
    Without saying what I would or would not do, I have been in that same situation as their IT guy.

    Quote Originally Posted by Mark Bbb View Post
    Perhaps in WIM there need's to be a parameter which must be set to on?
    As others kinda said it too, I would not be messing around without actually having the correct mail details and instead tell the client what you need from the IT guy. There's really no point in wasting time and then it maybe even looks like you are responsible that it doesn't work yet. You simply cannot set it up without the proper informations no matter how much you try, but if you do have it and we know at what point you are stuck I'm sure we can help.

  5. #15
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
    Join Date
    Dec 2007
    Location
    Cleveland, Ohio
    Posts
    3,145
    Rep Power
    81

    Re: scan to a emailserver from client

    Quote Originally Posted by Trommel View Post
    I still haven't really understood if you actually got the details though? What you need is SMTP-Servername (EDIT: or IP), Encryption-Type and Port (SMTP is outgoing only), Username and Password. Also you have to make sure the network settings are correct (especially DNS) and then you need to check if there's a firewall in that network that might be preventing you from sending an email from that particular IP/device.



    I guess then they do know after all but are just not really cooperative to help you. But they obviously have to provide you the details.
    Without saying what I would or would not do, I have been in that same situation as their IT guy.



    As others kinda said it too, I would not be messing around without actually having the correct mail details and instead tell the client what you need from the IT guy. There's really no point in wasting time and then it maybe even looks like you are responsible that it doesn't work yet. You simply cannot set it up without the proper informations no matter how much you try, but if you do have it and we know at what point you are stuck I'm sure we can help.
    The biggest part of the process is knowing what information you need from IT, and to show IT that you have a good working knowledge, and are properly prepared.

    None of us are psychic, so we need some definite cooperation from the customer if they want the installation to succeed.

    Here’s a helpful hint: MFPs have been scanning for quite a few years now. That means there is a good chance that the new machine you are installing is replacing one. A great source of what the network information should be is contained in the old machine, which makes it a wonderful resource. Admittedly, it’s a lot easier if it’s the same brand, as you should be more familiar with it than a competing one. Regardless, it’s still a good starting point; don’t try to reinvent the proverbial wheel.
    Some days youíre the dog, some days youíre the fire hydrant.

  6. #16
    Just a tech 250+ Posts keithxxiii's Avatar
    Join Date
    Nov 2014
    Posts
    398
    Rep Power
    17

    Re: scan to a emailserver from client

    You need to know if the customer is using an exchange server or a cloud smtp.
    If cloud, yes, you need to get all the details from the IT (DNS, username and pw, port, SSL if any)
    If in-housed (exchange), you have to tell the IT to allow the IP address of the printer in their relay to send emails.
    Aye! Cut the crap

  7. #17
    Senior Tech 100+ Posts dalewb74's Avatar
    Join Date
    Feb 2018
    Posts
    155
    Rep Power
    6

    Re: scan to a emailserver from client

    you can't exactly configure it properly if their IT doesn't give you the SMTP gateway info. plus as others have mentioned as well, you need the dns info. and any user name/ password info. if it's their IT i would discuss the issue with the customer and make sure they understand that IT refuses to give you the info you need to get the email settings setup so the email option works. plus anything that could be blocking the emails, as someone mentioned firewalls or such. just me adding in my 2 cents worth of what i think really has already been said.... charlie mike....

  8. #18
    Retired 5,000+ Posts slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    9,989
    Rep Power
    223

    Re: scan to a emailserver from client

    Quote Originally Posted by Mark Bbb View Post
    Sandy, it's a mpc2003. There IT'er is pissed off because customer has choosen for us, not for him (he also sels printers)
    It's always the same old song with these IT guys, isn't it
    You need to have a chat with the customer and let him/her know this. There are many IT services.

  9. #19
    Field Supervisor 500+ Posts
    Join Date
    Jun 2012
    Location
    Turnhout
    Posts
    992
    Rep Power
    29

    Re: scan to a emailserver from client

    Quote Originally Posted by keithxxiii View Post
    You need to know if the customer is using an exchange server or a cloud smtp.
    If cloud, yes, you need to get all the details from the IT (DNS, username and pw, port, SSL if any)
    If in-housed (exchange), you have to tell the IT to allow the IP address of the printer in their relay to send emails.
    Thanks, Keith.
    It turned out to be a wrong IP address which the IT'er had given to the printer.
    It was double use; at least, that was what he said....

  10. #20
    Field Supervisor 500+ Posts
    Join Date
    Jun 2012
    Location
    Turnhout
    Posts
    992
    Rep Power
    29

    Re: scan to a emailserver from client

    Quote Originally Posted by KenB View Post
    I say this with the utmost respect.

    You may not be an end user, but as a service tech working with MFPs, getting them to perform at least basic scanning, such as this, is part of your job description.

    The old ďI donít know anything about this stuffĒ excuse wonít fly any longer. It used to, but those days are long gone.

    The good news is that itís not hard to learn; you just need to take the time to do it.

    Iím not trying to be harsh, but techs who arenít at least somewhat network savvy arenít long for this industry.
    Are you blaming me for asking a simple question on this forum?

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here