Ricoh MP 501 / 4055 Classic Icons disappearing

[aaa]

We have a Hospital that their IT, keeps saying this is happening on different MFPs.

[Zaxxon]

Seen this on 04 series, don’t know what’s happening either.

[Dan G]

ensure all firmware including java and operation panel OS and apps are up to date - should fix the known issue

[Coptech]

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

[KenB]

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

Possibly, but most IT folks tend to keep a “hands off” approach when it comes to such machine specific settings.

[DRichard]

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

Oh...it's not even in the system settings... IT'S ON THE EFFING OP PANEL!

[mikadonovan]

Yea, ex buttons on the left side.

[DRichard]

Oh...it's not even in the system settings... IT'S ON THE EFFING OP PANEL!

Look at the botton of your SOP, immediately to the right of the "house" icon. The stack of three horizontal lines will reset your Smart Op-Panel configuration to Ricoh's preferred panel appearance. Right where any user can push it...unless the screen has been locked by an office manager or such.

[mikadonovan]

Look at the botton of your SOP, immediately to the right of the "house" icon. The stack of three horizontal lines will reset your Smart Op-Panel configuration to Ricoh's preferred panel appearance. Right where any user can push it...unless the screen has been locked by an office manager or such.

Thanks, that is good to know.

[aaa]

I think in the system settings, there is a reset SOP to factory defaults button that is way to easy to access that removes the classic applications. My bet is the IT dept is causing your issue not knowing they are responsible.

Thanks for the advice, I will look into that option.