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  1. #1
    Service Manager 1,000+ Posts
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    office.365 mailserver - from which date Ricoh's are compatibel?

    Hello,
    Does anybody know which Ricoh machines are connectable and which not?
    I know mpc2051 is not connectable, but is the mpc3002?
    Thanks for your answer!

  2. #2
    How'd ya manage that? 1,000+ Posts zed255's Avatar
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    Re: office.365 mailserver - from which date Ricoh's are compatibel?

    If the Ricoh device supports TLS then it should work with Office365. Older devices may still be used so long as an MX record is present, which basically means that relay functionality is available.The limitation will be that when using the relay they can only send to users on their own domain. My Office365 notes below:


    SMTP Server: smtp.office365.com
    SSL: ON
    Port: 587 (TLS)
    Authentication: ON
    Must use a valid user account credentials(client can create one for the purpose if they so choose). Enter the full email address into both fields plus password.
    Administrator Email: Must be the same as used for authentication.

    Note: This only works on products supporting TLS. Otherwise you will need to see if an MX record exists and utilize the direct send or mail relay feature. If an MX record does not exist the Office365 administrator will need to create one.

    Mail Relay for domain having an MX Record:

    SMTP Server: customer-domain.mail.protection.outlook.com
    SSL: OFF
    Port: 25
    Authenticate as above

    Use a site like MXtoolbox to find out if an MX record exists for the customer's mail domain. Oh, and just because you may be able to change the SSL port to 587 does not mean TLS is available. Generally Office 365 works on 03 series and up. Anything older you need to verify its TLS availability.
    Last edited by zed255; 11-27-2019 at 05:40 PM.
    Zed
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  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: office.365 mailserver - from which date Ricoh's are compatibel?

    If your copier is too to support TLS, you can always setup a stunnel relay on one of your computers.

    MessageOps – Connecting Non-SSL POP3 and SMTP clients to Microsoft Online

  4. #4
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: office.365 mailserver - from which date Ricoh's are compatibel?

    Quote Originally Posted by slimslob View Post
    If your copier is too to support TLS, you can always setup a stunnel relay on one of your computers.

    MessageOps Connecting Non-SSL POP3 and SMTP clients to Microsoft Online
    Stunnel is definitely the best option for this kind of issue. We have several devices in our office from an old MP 171 to our server based monitoring system that send out messages using it.

  5. #5
    IT Manager 2,500+ Posts bsm2's Avatar
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    Re: office.365 mailserver - from which date Ricoh's are compatibel?

    Quote Originally Posted by slimslob View Post
    If your copier is too to support TLS, you can always setup a stunnel relay on one of your computers.

    MessageOps – Connecting Non-SSL POP3 and SMTP clients to Microsoft Online

    Just another point of failure that YOU and YOUR company will be responsible to fix at NO COST when the customer can't scan to email.
    Upgrade machine BEST Option or use a non ssl or tls mail server.

    There is a mail relay option(connector) in office 365 that could be setup as another option
    Last edited by bsm2; 12-27-2019 at 02:57 AM.

  6. #6
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: office.365 mailserver - from which date Ricoh's are compatibel?

    Quote Originally Posted by bsm2 View Post
    Just another point of failure that YOU and YOUR company will be responsible to fix at NO COST when the customer can't scan to email.
    Upgrade machine BEST Option or use a non ssl or tls mail server.

    There is a mail relay option(connector) in office 365 that could be setup as another option
    Or just tell the customer's IT that this is going to be their only option for getting it to work. They're going to need to enter the credentials for a valid user in the MFP anyway.

  7. #7
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: office.365 mailserver - from which date Ricoh's are compatibel?

    All of machines from GW 20011 Autumn (MP4002) are supporting TLS
    Aye! Cut the crap

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