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  1. #1
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    IMC 2500 Fax - Problem

    Hi folks,

    i have a brand new IMC 2500 with a Fax - Option M037.

    I new,that there are some problems not fixed by Ricoh within this Models and the Fax- Option together with
    some Softwares.

    Now,my maschine has no special software installed.
    First i get a SC 672-21 which ist the Fax-Bug of the FW v2.22 or v2.23.

    Now i installed the v 2.20.04 so Ricoh says it should be a solved Version until the Problem is fixed.

    So,to send a Fax is no Problem.
    When you receive a Fax,the Lamp flashed,the maschine is communicating - received the dokument but didnt printed it out ?


    What i did:

    - Factory reset of the Fax Unit
    - Re-Programmed the Fax Unit
    - Changed the Fax Unit
    - Changed the PCB
    - Changed the DRAMM
    - Changed the HDD


    In the status of the RX-Files the Job is visible as "Finished" but never printed out.The blue Telephone-LED is turnd on all the times.
    To eliminate the hanging Fax-Job,i need to do the Factory Reset again.

    Anybody has any Ideas ?

    Thanks
    Roger

  2. #2
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    Re: IMC 2500 Fax - Problem

    I found in my old notes the same issue that maybe your problem. It relates to a MP4001. Check that tray 1 is not overloaded

  3. #3
    Service Manager 1,000+ Posts
    IMC 2500 Fax - Problem

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    Re: IMC 2500 Fax - Problem

    has the code 672 appeared suddenly during use or during installation? If the machine is under warranty, I will wait for replies from Ricoh.

  4. #4
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    Re: IMC 2500 Fax - Problem

    [Attention] SC672-21 occurs when Fax is sent after package v2.22 or v2.23 is updated.
    11/29/2019 03:00:00 AM
    Dear all ARMS users, It is reported that SC672-21 occurs when sending Fax on a device which has the Streamline NX and FAX and has been updated to v2.22 or v2.23.ARMS still shows package v2.22 or v2.23 in Firmware menu. Please be careful when you check Firmware menu and recommended action menu.Detail is as below (RTB No. RD0BL034);~~~~~~~~~~~~~~Occurrence conditions:・ Fax is sent.・ One or more of the following apps (which use the tracking function) is installed.Ø Streamline NXØ Kofax (by Nuance)Ø Paper CutØ PharosØ LRSØ IneproØ MyQAffected Models: IM C SeriesCause: “System/copy” firmware bugWorkaround: Power the machine Off/OnSolution; Temporary: Downgrade the package firmware to v2.20.04 or older Permanent: To be announced~~~~~~~~~~~~~~~~Thank you for your understanding.ARMS administration team
    Cleaer the fax ram /SDRAM in fax SP to clear fax job

  5. #5
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    Re: IMC 2500 Fax - Problem

    Dear Friends,

    thanks for yor answers.
    This is realy strange.I new there are problems with FaxModules ans some Apps or/and softwares like Paparcut etc.
    The Paper Trays 1-4 are not equipted with too much paper.

    I allready installed the Version 2.20.04 FW on the maschine,the SC 672 - 21 is gone,but the incomming Document is still
    not printed out.

    When i install the Fax-Unit on a different Maschine ( IMC 2000 ) then ( ! ) the stored FaxFiles will printed out ( ? ).

    When i install instead a orginal M37 FaxUnit, a FaxUnit M19 ( from a MPC 2504ex ) on the IMC 2500 the exactly same problems happend.

    Now,today is Monday,maybe a wonder will happen !!!!!!!

    Thanks
    Roger

  6. #6
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    Re: IMC 2500 Fax - Problem

    Hi,

    sometimes i get also a SC 637-01 .

    In the manual:

    SC637-01 D Tracking Information Notification Error (Tracking application error)
    Tracking information was lost.
    • Tracking SDK application error
    • Internal notification error
    Turn the main power off/on

    Roger

  7. #7
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    Re: IMC 2500 Fax - Problem

    Quote Originally Posted by terramobil View Post
    Is the machine in your company or at the customers site? Maybe someone has activated fax forwarding.

    The Maschine is brand new and in our Company,where we test the Maschines with direct fax lines.

    Roger

  8. #8
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    Re: IMC 2500 Fax - Problem

    Hi Folks,

    it looks like that the following procedere fixt the problem:


    [User Tools -> ([Machine Features]) -> [System settings] -> [Administrator Tools] -> [Enhanced Print Volume Use Limitation] -> [Tracking Permission] to OFF


    I dont no why,but i had a similar issue with a MPC 4504 who cames also with a SC 637 - 01,but without any Fax-Problems.

    Now,after i adjusted the IMC 2500 and the stored Fax-Documents came out.

    Its realy strange,i will test this maschine now for a couple of days.

    Right now,it looks that the Problem is fixed.

    Cheers
    Roger

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