Error @remote In. Req. No.

[VasileiosG]

New issue,guys.On some machines,without firewall,without any issue on the network,and without pre-programmed rc gates it takes far too long to connect to ricoh's server and i left it over 15 minutes trying.No error,no nothing.If i reload the wim i get a 503.
Any thought?

[aktasson]

New issue,guys.On some machines,without firewall,without any issue on the network,and without pre-programmed rc gates it takes far too long to connect to ricoh's server and i left it over 15 minutes trying.No error,no nothing.If i reload the wim i get a 503.
Any thought?

Customer is using a proxy?
Check --> sp5816-201 (if 0=OK)
-204 (9=trying to request, 0=OK)
-207 (9=trying to request, 0=OK)

[VasileiosG]

Customer is not using proxy,
I can't do the sp's as i am from remote and my customer is less than ideal to mess with the sp's.Any other solution?

[aktasson]

Customer is not using proxy,
I can't do the sp's as i am from remote and my customer is less than ideal to mess with the sp's.Any other solution?

Something wrong with the @remote request no? I asume it's a cumin installation?
This works only on site to the machine:
With sp5816-201 check the state
-202 entering request no.
-203 start requesting
-204 Waiting to change from 9 to 0
It's generally possible to start a @remote service poling by the panel to the center server. Was already done?

[keithxxiii]

have you tried to ping the @remote servers in japan before connecting?
I noticed that some of the machines that faces issues while connecting when a google dns was added, it starts working fine.
I am trying to figure out how is it related to google dns if the customer has their own dns.