DID it just start on the mpc3004 series?
What happens if it auto updates firmware with a problem, does it roll back to previous firmware on its own?
I have had some pretty bad issues with some IMC 5500A models that have Equitrac embedded on them. We got told to update the firmware, it made it far worse then about 2 weeks later a guy from Ricoh phoned me and said yeh we just realised that is not compatible with PCC 5 or something and was asking if I could go back to roll back the firmware (luckily a hotfix was put on so I didn't have to in the end)
But if one of these auto updates and it makes a huge problem, then surely I'm screwed until I can go back there to reverse it?
I work almost exclusively with these types of enablers, and have found this to be a rare, but not an unheard of problem.
I've even seen firmware updates break Ricoh's own software, such as GlobalScan and Streamline, not just other vendors.
The best preventive solution is to test the new firmware on an isolated machine, or even several, before rolling it out to the masses.
It's a real mess to have to roll back firmware on a few hundred machines. I had that happen twice at a very large account a few years back. No fun at all.
“I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
so you are wanting to update firmware on a machine for a financial institution and yet you don't know if the copier has access so you can update the firmware from the copier itself? ummmm your best bet would be to call a ricoh tech. financial institutions have to stay on top of the latest firmware as they get hit during an audit if they dont keep up to date...
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