I had a customer call up and say the machine had a functional problem. I asked them what the code was and they said there was no code. I had her turn it off and on and it worked again. Then they called back saying its doing the same thing. This time they read to me what it said. It was press to restart. They pressed restart and it went through its process and is working again. I am going tomorrow morning to look at it and check for any logged codes. I have never had a machine do this on its own. I caused it a few times by unplugging finishers or doc feeders while it was on. They said it just popped up not even being used the first time. But today it popped up when they sent a print job to it. I was just wondering before I go if anyone has seen this problem before since I never have. Thanks
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