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  1. #1
    Senior Tech 250+ Posts sharpmind's Avatar
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    Scan to to folder/scan to email (mp 6001)

    After upgrading from Windows Server 2008 to Windows Server 2016, the scan to folder suddenly not working. There is no new firmware update available in my-ricoh.com. Have you faced this kind of problem and how did you resolve it?

    FTP scanning using filezilla server is unacceptable to IT administrator due to network security issue.

    I tried to configure scan to email using smtp.gmail.com as SMTP server, port 465, DNS (8.8.8.8/8.8.4.4, but it fails.

    Have you any idea on how can I configure scan to email using free mail server?

    Please help.

  2. #2
    Service Manager 1,000+ Posts
    Scan to to folder/scan to email (mp 6001)

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    Re: Scan to to folder/scan to email (mp 6001)

    For scan to email using Gmail, try using port 587 instead.

    if you have access to the TSRC, there is a bundled firmware update for SMB v2/v3 available. I didn't see any update for SSL/TLS encryption so your Gmail scan MIGHT be dead in the water.

    http://rfg-esource.ricoh-usa.com/ora.../rfg079199.zip

  3. #3
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Scan to to folder/scan to email (mp 6001)

    You can always update the customer to a new multi function that supports SMB v2/v3 for scan to folder and TLS for email.

  4. #4
    Service Manager 2,500+ Posts
    Scan to to folder/scan to email (mp 6001)

    sandmanmac's Avatar
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    Re: Scan to to folder/scan to email (mp 6001)

    Quote Originally Posted by sharpmind View Post
    After upgrading from Windows Server 2008 to Windows Server 2016, the scan to folder suddenly not working. There is no new firmware update available in my-ricoh.com. Have you faced this kind of problem and how did you resolve it?
    As stated, while there is in fact F/W available to resolve the issue for scanning to folder (I don't think you'll have the same luck scanning via Gmail)
    Having said that, It grinds my gears when companies decide to make the investment to update their systems, and when their 10 year old machines don't work the same afterwards- because the 'new system' uses a protocol that DIDN'T EVEN EXIST when their copier was manufactured, yet somehow it's still our fault!
    (end of short rant )

  5. #5
    Service Manager 2,500+ Posts
    Scan to to folder/scan to email (mp 6001)

    copier tech's Avatar
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    Re: Scan to to folder/scan to email (mp 6001)

    Quote Originally Posted by sandmanmac View Post
    As stated, while there is in fact F/W available to resolve the issue for scanning to folder (I don't think you'll have the same luck scanning via Gmail)
    Having said that, It grinds my gears when companies decide to make the investment to update their systems, and when their 10 year old machines don't work the same afterwards- because the 'new system' uses a protocol that DIDN'T EVEN EXIST when their copier was manufactured, yet somehow it's still our fault!
    (end of short rant )
    Worse still they book a call for not scanning but "forget" to mention they've upgraded their server simply telling you 'it just stopped working one day'


    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #6
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: Scan to to folder/scan to email (mp 6001)

    All of which should be billable time.

    Yeah...right.
    Some days you’re the dog, some days you’re the fire hydrant.

  7. #7
    Senior Tech 250+ Posts
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    Re: Scan to to folder/scan to email (mp 6001)

    This has worked in the past for some machines. Be sure to have the firmware updated. This is all done in a Telnet session.

    msh> smb client auth
    -Displays the current setting

    msh> smb client auth 1
    -Enables NTLMv2

    msh> logout
    -Saves data

    Setting value Result
    0 (default) SMB client uses NTLM/LM authentication.
    1 SMB client uses NTLMv2/NTLM/LM authentication.
    Authentication level setting: The device will use only one protocol with the priority that is the highest among the available protocols. The priorities are listed in the table below. The device cannot switch between them automatically.
    Priority Authentication
    Level 0 (default) Level 1
    High
    |
    Low
    NTLMv1 NTLMv2
    LAN Manager NTLMv1
    Plain Text LAN Manager
    N/A Plain Text
    The SMB port can be changed via Telnet:
    msh> smb client port
    -Displays the current setting
    msh> smb client port #
    -Change port number
    Setting value Result
    139 (default) SMB client uses port 139 port
    445 SMB client uses port 445 port

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