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  1. #1
    Senior Tech 100+ Posts JayPaul's Avatar
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    MPC 307 Can't print test pages or do copies

    Hi all,
    I had a customer get SC 670-02 on their MPC 307. A colleague of mine tried swapping controller board but made no change at all. I had a look and it has a flow chart on service manual that ended up saying swap BICU. I went there yesterday and swapped BICU and changed NVRAM so they still had their one. Machine turned on ok with no SC code but when I tried to print a counter page it said 'Counter page cannot be printed at this time' or something similar. I then tried to print a colour test page from SP Print and it says 'printing' and light flashes but nothing happens. Same again if you try to make a copy of a page. However I sent a scan to email and that worked fine.
    I thought it was something to do with print so I cleared print memory and reboot but it made no change. I then put the new NVRAM on it but even that was the same so I put their one back on again. Tried turning it on without HDD plugged in and that made no difference.
    I feel like this happened on another machine years ago and I really cannot remember what it was that caused it or how I fixed it. Need someone to kick my memory!
    Thanks

  2. #2
    Senior Tech 100+ Posts
    MPC 307 Can't print test pages or do copies

    GIUBOSS's Avatar
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    Re: MPC 307 Can't print test pages or do copies

    reinstall the cyan toner

  3. #3
    Senior Tech 100+ Posts JayPaul's Avatar
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    Re: MPC 307 Can't print test pages or do copies

    I think you may be thinking of a resolution to SC 682 with the id chips. SC 670 is to do with controller/bicu mainly.

  4. #4
    Senior Tech 100+ Posts
    MPC 307 Can't print test pages or do copies

    GIUBOSS's Avatar
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    Re: MPC 307 Can't print test pages or do copies

    have you already tried with toner?

  5. #5
    Senior Tech 100+ Posts JayPaul's Avatar
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    Re: MPC 307 Can't print test pages or do copies

    I didn't touch the toners as there was no mention of them in service manual for related codes

  6. #6
    Senior Tech 100+ Posts
    MPC 307 Can't print test pages or do copies

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    Re: MPC 307 Can't print test pages or do copies

    I had this error and I had solved it with toner

  7. #7
    Senior Tech 100+ Posts semi's Avatar
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    Re: MPC 307 Can't print test pages or do copies

    SC 670-02 Is as others said the toner bottles/ID chips/connectors
    Attached Files Attached Files

  8. #8
    Senior Tech 100+ Posts JayPaul's Avatar
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    Re: MPC 307 Can't print test pages or do copies

    How come when I use TDC to check the field service manual at SC 670-02 it doesnít mention toner at all? It does on SC 682 though but that is not the code I had. I just glanced through that pdf you left and didnít really see anything about toner id chips in there either? Donít really understand how Iím seeing different things to you guys but I got a guy going back there tomorrow with spare boards, firmware and stuff. I may as well give him some toners too as 2 of you have mentioned it now. Will update when he has done the job.

  9. #9
    Service Manager 2,500+ Posts
    MPC 307 Can't print test pages or do copies

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    Re: MPC 307 Can't print test pages or do copies

    Quote Originally Posted by JayPaul View Post
    How come when I use TDC to check the field service manual at SC 670-02 it doesnít mention toner at all? It does on SC 682 though but that is not the code I had. I just glanced through that pdf you left and didnít really see anything about toner id chips in there either? Donít really understand how Iím seeing different things to you guys but I got a guy going back there tomorrow with spare boards, firmware and stuff. I may as well give him some toners too as 2 of you have mentioned it now. Will update when he has done the job.
    I agree this is a toner issue believe it or not.

    Most likely the contacts in the back & soiled with toner.

    Remove all the toners & use canned air or the like & blast out the rear where the toners contact.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  10. #10
    Senior Tech 100+ Posts JayPaul's Avatar
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    Re: MPC 307 Can't print test pages or do copies

    Magenta toner..... Magenta toner!! That is unbelievable. Massive thanks to you guys for saying it, I thought you were nuts haha
    Of all the problems i've seen to do with toner and id chips on the damn 305 (mainly) then 306 and 307 I have never seen an SC code pointing only towards controller and bicu turn out to be a measly toner.
    Lesson learned today. Great thing about this forum, having faith in other guys around the world who have the same day to day struggles as yourself. You are the only reason I sent out an engineer with a set of toner as I never would have thought of it. Thanks again

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