MP 301 freezing up

[craigster]

So I have a odd issue with this 301. On the control panel when I try to get into the system/interface/network it locks up up when I press the network button and just sits there with no error code. I have tried firmware, memory clear, controller and engine board from another working unit.
there is no HDD in this unit I might add and different memory I tried.did I miss anything?

[Phil B.]

So I have a odd issue with this 301. On the control panel when I try to get into the system/interface/network it locks up up when I press the network button and just sits there with no error code. I have tried firmware, memory clear, controller and engine board from another working unit.
there is no HDD in this unit I might add and different memory I tried.did I miss anything?

run SMB report.. not ALL errors show on screen

try dis connecting ALL option ( HCfeeder - finisher etc)

boot with no options

add one at a time and reboot till issue found

have you upgraded the FW?

after fixing any errors listed then do FW

POWER OFF UNIT before dis/connecting options

[craigster]

I did firmware update as a package, so I just did it one at a time and it looks like it was the panel firmware that caused the issue! WOW! thanks for the reply.

[slimslob]

Are you able to access and use WIM.

Try clearing NCS (Network Control System) SP 5810-011. This will clear anything in the network settings that might be causing the problem.

[copyaction]

So I have a odd issue with this 301. On the control panel when I try to get into the system/interface/network it locks up up when I press the network button and just sits there with no error code. I have tried firmware, memory clear, controller and engine board from another working unit.
there is no HDD in this unit I might add and different memory I tried.did I miss anything?

I had the same thing on one 2 weeks ago and tried firmware and everything else you did. Was not able to resolve it but luckily was able to log into the WIM and access the network settings from there to get it set up.

[Phil B.]

I did firmware update as a package, so I just did it one at a time and it looks like it was the panel firmware that caused the issue! WOW! thanks for the reply.

yeah Brother, sometimes it is best to install one at a time on the 'bundles'

glad it worked out for ya!

Congrats!

[copyaction]

yeah Brother, sometimes it is best to install one at a time on the 'bundles'

glad it worked out for ya!

Congrats!

I will have to try that. I didn’t realize it would be different.

[Phil B.]

I will have to try that. I didn’t realize it would be different.

yeah it can be confusing.. but had it happen many times.

[craigster]

Tried WIM also but it basically let you into the browser but could not log in. Generally we work on Kyocera and Xerox and never had a issue with loading firm as a package. I spent most of my years with ikon/ricoh but its been 10 years since those days. I must be getting old.

Thanks

[Phil B.]

Tried WIM also but it basically let you into the browser but could not log in. Generally we work on Kyocera and Xerox and never had a issue with loading firm as a package. I spent most of my years with ikon/ricoh but its been 10 years since those days. I must be getting old.

Thanks

not old... they have changed so many things with the Ricoh operations/access codes etc.

BUT that what y'all have with this great site, boundless information and help!

besides if you don't use it you lose it!