Can't access Web via SOP

[sandmanmac]

I've just picked up an MP C306 for resale.
I've only dabbled in a handful of machines with the SOP so far, so I still have A LOT to learn, and that's what I'm trying to do.
I recently also got an MP501, and an MP305+, and both of those machines arrived with no problem accessing the web via the browser App and also the the Application site. I was also able to download and install the package F/W. either using SP mode or using the App.

I don't have access to RFG-Esource, but I was able to acquire the latest F/W files to update this C306 machine via SD card, and hoped that that would resolve the issue, but I still can't access the internet in any way from the Op panel
The web browser just says "webpage not available"
When trying to access the Application site, I get to the screen to accept the license agreement, then I get a message to "check for Network Problems"
Could it be locked down in SP mode somehow?

Of course, I've checked all the network settings and can scan to email, etc.

Any tips on what I might be able to do to get it connected?

Thanks!

[copier tech]

I've just picked up an MP C306 for resale.
I've only dabbled in a handful of machines with the SOP so far, so I still have A LOT to learn, and that's what I'm trying to do.
I recently also got an MP501, and an MP305+, and both of those machines arrived with no problem accessing the web via the browser App and also the the Application site. I was also able to download and install the package F/W. either using SP mode or using the App.

I don't have access to RFG-Esource, but I was able to acquire the latest F/W files to update this C306 machine via SD card, and hoped that that would resolve the issue, but I still can't access the internet in any way from the Op panel
The web browser just says "webpage not available"
When trying to access the Application site, I get to the screen to accept the license agreement, then I get a message to "check for Network Problems"
Could it be locked down in SP mode somehow?

Of course, I've checked all the network settings and can scan to email, etc.

Any tips on what I might be able to do to get it connected?

Thanks!

Did you update the firmware using the package or individual roms?

You can also update the apps this maybe your issue.

Also try adding the Web Browser NX app & accepting the licencee agreement etc this may then allow the web browser to work.

[Brianneoe]

Ran into a problem with a C306 on Thursday that would not show the classic apps and also would not connect to the Ricoh app site. Would also not load the remote support app. After doing all the things that you tried I called my Ricoh DSM and was told to check the SOP version. Mine was very old and after updating it not only did I get all the settings needed but the boot up time became lighting fast. The latest is

7/19/2019

207,431,743kb

G2_Color_BW_MFP_Printer_SmartOperationalPanel_OS_v 1.36_SDcard

If this is the case your going to need the file and the read me on how to load.

Good luck,

[sandmanmac]

Did you update the firmware using the package or individual roms?

You can also update the apps this maybe your issue.

Also try adding the Web Browser NX app & accepting the licencee agreement etc this may then allow the web browser to work.

I installed the firmware with all the individual modules.
I took your advice and just went updated all of the Apps, but nothing has changed unfortunately
Web Browser NX was installed on the machine when I received it. I didn't see an option to update that app with anything that I've received if there is one (??)

Ran into a problem with a C306 on Thursday that would not show the classic apps and also would not connect to the Ricoh app site. Would also not load the remote support app. After doing all the things that you tried I called my Ricoh DSM and was told to check the SOP version. Mine was very old and after updating it not only did I get all the settings needed but the boot up time became lighting fast. The latest is

7/19/2019

207,431,743kb

G2_Color_BW_MFP_Printer_SmartOperationalPanel_OS_v 1.36_SDcard

Thanks, but as I said, I don't have access to RFG, but I was given the F/W update for the SOP and have updated it with no change.

[anothertech]

Can you confirm what version you updated the smart panel OS too?

[skinnyb]

Had this happen once and the SOP was set to Wi Fi for internet and wifi was not setup in the SOP. Switched the panel to machine network and it worked fine. Worth a look.

Sent from my LM-V405 using Tapatalk

[sandmanmac]

Can you confirm what version you updated the smart panel OS too?

D2411425Q

[sandmanmac]

Had this happen once and the SOP was set to Wi Fi for internet and wifi was not setup in the SOP. Switched the panel to machine network and it worked fine. Worth a look.

Sent from my LM-V405 using Tapatalk

That did it!
Thanks Skinny!
I figured it would be something simple, but I never would have found it!

[skinnyb]

That did it!
Thanks Skinny!
I figured it would be something simple, but I never would have found it!

It about bit me too. Mine was a MP 402, customer had several of them and one didn't work. I went thru line by line from a working one to the non working one and that was the difference.

Sent from my LM-V405 using Tapatalk

[derrekflo]

Ran into a problem with a C306 on Thursday that would not show the classic apps and also would not connect to the Ricoh app site. Would also not load the remote support app. After doing all the things that you tried I called my Ricoh DSM and was told to check the SOP version. Mine was very old and after updating it not only did I get all the settings needed but the boot up time became lighting fast. The latest is

7/19/2019

207,431,743kb

G2_Color_BW_MFP_Printer_SmartOperationalPanel_OS_v 1.36_SDcard

If this is the case your going to need the file and the read me on how to load.

Good luck,

please I have problems with the navigator of a mp402, would you be so kind as to share the bulletin please, thank you.