MPC3504 Can't get into SP mode

[illude2]

We just purchased a used MPC3504. We cannot get into service mode. Admin authentication is off. Service mode lock is off. We can get into 143 service mode. Is there even a way to change the key combination for service mode? We tried 107 instead of the normal way just to be safe but still no luck.

Thanks

*Update 1* Just updated firmware on the machine and smart op panel to be safe. No change

*Update 2* After speaking with a Ricoh trainer he had us try 107107 and it worked. Very weird.

[zed255]

Some do not want to remember the new SP combination and therefore change it to the old one, only it has to be six digits so they use 107107.

[copier tech]

We just purchased a used MPC3504. We cannot get into service mode. Admin authentication is off. Service mode lock is off. We can get into 143 service mode. Is there even a way to change the key combination for service mode? We tried 107 instead of the normal way just to be safe but still no luck.

Thanks

*Update 1* Just updated firmware on the machine and smart op panel to be safe. No change

*Update 2* After speaking with a Ricoh trainer he had us try 107107 and it worked. Very weird.

Once in service mode you can set it back to default with SP5081.