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  1. #1
    Service Manager 1,000+ Posts
    WARNING for MP 4002/5002 System f/w update.

    FrohnB's Avatar
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    WARNING for MP 4002/5002 System f/w update.

    WARNING:
    We have been running into SC878 codes after updating to latest System firmware (and second latest) V2.22 & V2.23 for the MP4002/5002.
    According to Ricoh's bulletins, the only way to fix this is by replacing the controller. They say you won't be able to access svc mode or do f/w update once the code appears. Do not believe it!
    We have actually been able to reboot machines and downgrade the system firmware to 2.21 or 2.20. When it boots, it will beep and the red wrench will appear, but still allows us to load firmware.
    Haven't really had a need to update these machines (no fixes for anything major), but did on a few in the past week or so with same results.
    It also fucks up the @remote registration, so you have to get it removed from Center Server and Re-register with a new number.

  2. #2
    Service Manager 10,000+ Posts
    WARNING for MP 4002/5002 System f/w update.

    Phil B.'s Avatar
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    Re: WARNING for MP 4002/5002 System f/w update.

    Quote Originally Posted by FrohnB View Post
    WARNING:
    We have been running into SC878 codes after updating to latest System firmware (and second latest) V2.22 & V2.23 for the MP4002/5002.
    According to Ricoh's bulletins, the only way to fix this is by replacing the controller. They say you won't be able to access svc mode or do f/w update once the code appears. Do not believe it!
    We have actually been able to reboot machines and downgrade the system firmware to 2.21 or 2.20. When it boots, it will beep and the red wrench will appear, but still allows us to load firmware.
    Haven't really had a need to update these machines (no fixes for anything major), but did on a few in the past week or so with same results.
    It also fucks up the @remote registration, so you have to get it removed from Center Server and Re-register with a new number.
    great info!
    Thanks for the update!

  3. #3
    Service Manager 5,000+ Posts
    WARNING for MP 4002/5002 System f/w update.

    copier tech's Avatar
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    Re: WARNING for MP 4002/5002 System f/w update.

    Quote Originally Posted by FrohnB View Post
    WARNING:
    We have been running into SC878 codes after updating to latest System firmware (and second latest) V2.22 & V2.23 for the MP4002/5002.
    According to Ricoh's bulletins, the only way to fix this is by replacing the controller. They say you won't be able to access svc mode or do f/w update once the code appears. Do not believe it!
    We have actually been able to reboot machines and downgrade the system firmware to 2.21 or 2.20. When it boots, it will beep and the red wrench will appear, but still allows us to load firmware.
    Haven't really had a need to update these machines (no fixes for anything major), but did on a few in the past week or so with same results.
    It also fucks up the @remote registration, so you have to get it removed from Center Server and Re-register with a new number.
    Thanks for the warning.

    Looks like this was addressed with v2.24 released on the 21st Jan.

    D1295760F [Version] 2.24.pdf
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  4. #4
    Service Manager 1,000+ Posts
    WARNING for MP 4002/5002 System f/w update.

    FrohnB's Avatar
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    Re: WARNING for MP 4002/5002 System f/w update.

    Correction v2.24 (the latest) and v2.23 are the problem firmwares.
    Sorry for any confusion.
    just don’t update that damn firmware. These machines have run nearly flawlessly without the updates.

  5. #5
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    Re: WARNING for MP 4002/5002 System f/w update.

    please can you help me
    i need to know how you were able to reboot machines and downgrade the system firmware to 2.21.
    thanks

  6. #6
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: WARNING for MP 4002/5002 System f/w update.

    Quote Originally Posted by mandriva_linuxx View Post
    please can you help me
    i need to know how you were able to reboot machines and downgrade the system firmware to 2.21.
    thanks
    Do you know HOW to update firmware via SD card?

  7. #7
    Service Manager 5,000+ Posts
    WARNING for MP 4002/5002 System f/w update.

    copier tech's Avatar
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    Re: WARNING for MP 4002/5002 System f/w update.

    Quote Originally Posted by mandriva_linuxx View Post
    please can you help me
    i need to know how you were able to reboot machines and downgrade the system firmware to 2.21.
    thanks

    System/copy firmware latest is now Ver.2.24 so simply upgrade to this version.


    Firmware Update - Printer & Copier Firmware
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
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    Re: WARNING for MP 4002/5002 System f/w update.

    Quote Originally Posted by Oze View Post
    Do you know HOW to update firmware via SD card?
    Thanks for your reply, i tried using memory card 512mb ,but that didnt work.

  9. #9
    Service Manager 1,000+ Posts
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    Re: WARNING for MP 4002/5002 System f/w update.

    oh my... i did an update yesterday!

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