mp c3504ex J014

[Marwanalhajbi]

as soon as a duplex have been ordered it gives J014 ?any suggestions?

[ABS tect]

as soon as a duplex have been ordered it gives J014 ?any suggestions?

Do you have another fuser handy that you can try?

Is your paper size setting correct?

Can you visually see any broken fingers on the separation craw?

How far past the fuser does it go? Does it make it through the first side and upon pulling it back in does it jam?

[slimslob]

J014 is the tray 4 vertical sensor. Duplex jams start at J024 Inverter sensor. If you meant J024 it could be the inverter sensor or the duplex gate solenoid.

[Marwanalhajbi]

Do you have another fuser handy that you can try?

Is your paper size setting correct?

Can you visually see any broken fingers on the separation craw?

How far past the fuser does it go? Does it make it through the first side and upon pulling it back in does it jam?

the jam occurs in DF3090 on (P) position,it's on feeder not fusing unit

[Marwanalhajbi]

J014 is the tray 4 vertical sensor. Duplex jams start at J024 Inverter sensor. If you meant J024 it could be the inverter sensor or the duplex gate solenoid.

the jam occurs in DF3090 on (P) position,it's on feeder not fusing unit

[Polarbear]

as soon as a duplex have been ordered it gives J014 ?any suggestions?

So does it do a single sided copy fine?

If so, check what the paper does through the paper path of the ADF. In other words, if you select duplex, but the df just feeds the paper in the top and out the bottom of the df, then your juction gate and/or solinoid, is stuck. The error will result, as the machine is expecting the duplex sensor to trigger and not the document exit sensor.

Do an output check on the duplex gate on the df (in output check, option 6 in the sp mode). If it does not actuate, you know where your problem is....

[Marwanalhajbi]

So does it do a single sided copy fine?

If so, check what the paper does through the paper path of the ADF. In other words, if you select duplex, but the df just feeds the paper in the top and out the bottom of the df, then your juction gate and/or solinoid, is stuck. The error will result, as the machine is expecting the duplex sensor to trigger and not the document exit sensor.

Do an output check on the duplex gate on the df (in output check, option 6 in the sp mode). If it does not actuate, you know where your problem is....

that is exactly what happens ,the df feeds the paper and goes directly to exit without going through duplex ,single sided works just fine,
would you please where is that junction gate and the solinoid located?can you lead me please,


thanks alot

[Zeldaman]

Hi there!
If you pull up the feedtray you see an axle with 4 rubber-rollers. Clean them very well, ´cause when they are too dirty the paper slips through.
Greetings...

[mikadonovan]

that is exactly what happens ,the df feeds the paper and goes directly to exit without going through duplex ,single sided works just fine,
would you please where is that junction gate and the solinoid located?can you lead me please,


thanks alot

You know, if you actually pull the ADF rear cover off and look, you can see for yourself. And yes, it requires a little effort on your part.

[slimslob]

the jam occurs in DF3090 on (P) position,it's on feeder not fusing unit

That information should have been your original post.