you should see the actuator arm that is attached to the solenoid when you pop off the rear cover of the df. I have had a solenoid assembly fall apart (not sure how) but between the plunger and the return spring both coming adrift, duplexing would have been impossible.
Try to actuate the solenoid arm and see if the junction gate moves. These sometimes bind up (happened a lot on mp2352 and 2852 machines). Sometimes it just wants a bit of grease in the joints to get it going and keep it working.
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