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  1. #1
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    helpme,to reset password Ricoh Mp c2550

    Hi, I need your help, I have a ricoh Aficio Mp c2550 that does not allow me to enter any administrator, I wanted to delete the users but it does not allow me by the SP, and neither does the option of factory reset, I leave a photo the sp thanks.
    2020-02-05 at 20.01.23.jpg

  2. #2
    Field Supervisor 500+ Posts
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    Re: helpme,to reset password Ricoh Mp c2550

    Get out of SP mode you need to log on to user tools as admin to delete users.

  3. #3
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    Re: helpme,to reset password Ricoh Mp c2550

    try logging in as supervisor

  4. #4
    Retired 10,000+ Posts slimslob's Avatar
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    Re: helpme,to reset password Ricoh Mp c2550

    If all you are wanting to do is clear out all existing address book entries, SP 5846-050 Initialize All Addr Book.

  5. #5
    Trusted Tech 50+ Posts 8T2's Avatar
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    Re: helpme,to reset password Ricoh Mp c2550

    Quote Originally Posted by davel View Post
    Get out of SP mode you need to log on to user tools as admin to delete users.
    Next post address book cleared but now the colours don't line up haha

    Sent from my WAS-LX1 using Tapatalk

  6. #6
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    Re: helpme,to reset password Ricoh Mp c2550

    Quote Originally Posted by MIKON View Post
    try logging in as supervisor
    It tells me that the supervisor password is wrong

  7. #7
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    Re: helpme,to reset password Ricoh Mp c2550

    Quote Originally Posted by davel View Post
    Get out of SP mode you need to log on to user tools as admin to delete users.

    That is the problem, I do not have the supervisor or administrator password and I have already tried to leave it blank but it does not work.

  8. #8
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    Re: helpme,to reset password Ricoh Mp c2550

    Quote Originally Posted by slimslob View Post
    If all you are wanting to do is clear out all existing address book entries, SP 5846-050 Initialize All Addr Book.
    delete them but the error continues.

    Last edited by raziel8555; 2 Weeks Ago at 02:25 PM.

  9. #9
    Senior Tech 100+ Posts DRichard's Avatar
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    Re: helpme,to reset password Ricoh Mp c2550

    Quote Originally Posted by raziel8555 View Post
    Hi, I need your help, I have a ricoh Aficio Mp c2550 that does not allow me to enter any administrator, I wanted to delete the users but it does not allow me by the SP, and neither does the option of factory reset, I leave a photo the sp thanks.
    2020-02-05 at 20.01.23.jpg
    I always go into factory service mode and use 5-846-46. Power off. then reset passwords at initial screen. This also deletes user address book data.

  10. #10
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    Re: helpme,to reset password Ricoh Mp c2550

    Quote Originally Posted by DRichard View Post
    I always go into factory service mode and use 5-846-46. Power off. then reset passwords at initial screen. This also deletes user address book data.
    code 5-846-46 does not exist in the photocopier, attached video.


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