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  1. #1
    Senior Tech 250+ Posts KHAN's Avatar
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    MP 2014 Print cartridge required

    IMG_20200212_103528_6.jpgIMG_20200212_103504_8.jpg
    Hello friends
    We have installed 8 Ricoh/gestetner MP2014 copiers in different sections of University Of Peshawar ,Some times i received a service call from the user that the copier shows Alert Replacement required PRINT CARTRIDGE ? the bottle are almost FULL,but still showing this error, So i clear the ENGINE Error and also Remove THE Withe CAP IMG_20200212_103521_9.jpgfrom the bottle and the Toner ADDED easily , SO my QUESTION IS why IT NOT WORK WITH THIS CAP FIXED ON THE BOTTLE.

  2. #2
    Service Manager 5,000+ Posts
    MP 2014  Print cartridge required

    Phil B.'s Avatar
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    Re: MP 2014 Print cartridge required

    Quote Originally Posted by KHAN View Post
    IMG_20200212_103528_6.jpgIMG_20200212_103504_8.jpg
    Hello friends
    We have installed 8 Ricoh/gestetner MP2014 copiers in different sections of University Of Peshawar ,Some times i received a service call from the user that the copier shows Alert Replacement required PRINT CARTRIDGE ? the bottle are almost FULL,but still showing this error, So i clear the ENGINE Error and also Remove THE Withe CAP IMG_20200212_103521_9.jpgfrom the bottle and the Toner ADDED easily , SO my QUESTION IS why IT NOT WORK WITH THIS CAP FIXED ON THE BOTTLE.
    the cap is the seal so in transport it doesn't spill! instructions on the box ( bottle also I think) tell you to remove the BLACK CAP!
    do not remove blue cap with nipple on it.. the hopper pulls that out to add toner to the dev unit

    do you not have the service manual for this?
    clearly explained there!

  3. #3
    Senior Tech 250+ Posts KHAN's Avatar
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    Re: MP 2014 Print cartridge required

    Quote Originally Posted by Phil B. View Post
    the cap is the seal so in transport it doesn't spill! instructions on the box ( bottle also I think) tell you to remove the BLACK CAP!
    do not remove blue cap with nipple on it.. the hopper pulls that out to add toner to the dev unit

    do you not have the service manual for this?
    clearly explained there!
    Thanks , yes i have the S.manual i will check, i checked the HOPPER it clean and empty of Toner ,but some time it happens ,when i remove this CAP i never received CALL from the USER.

  4. #4
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    Re: MP 2014 Print cartridge required

    What was the engine error you cleared? Did the machine ask for ‘Toner’ cartridge or something else. Just about every B/W ricoh has that cap inside neck of bottle, never seen a blue one though.

  5. #5
    Senior Tech 250+ Posts KHAN's Avatar
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    Re: MP 2014 Print cartridge required

    Quote Originally Posted by davel View Post
    What was the engine error you cleared? Did the machine ask for ‘Toner’ cartridge or something else. Just about every B/W ricoh has that cap inside neck of bottle, never seen a blue one though.
    When i remove this CAP from the bottle the copier works fine, In the SP MODE i select memory clear and then Engine and execute OK.

  6. #6
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    Re: MP 2014 Print cartridge required

    Now all your engine settings are wrong, good luck. Then call a tech that knows Ricoh.

  7. #7
    Retired 10,000+ Posts slimslob's Avatar
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    Re: MP 2014 Print cartridge required

    One of the problems with these POS entry level machines is that the toner bottle occasionally does not properly engage the drive coupling. To be more specific, the spring loaded drive coupling does not always pop all the way back out.

  8. #8
    Service Manager 5,000+ Posts
    MP 2014  Print cartridge required

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    Re: MP 2014 Print cartridge required

    Quote Originally Posted by KHAN View Post
    When i remove this CAP from the bottle the copier works fine, In the SP MODE i select memory clear and then Engine and execute OK.
    wow who told you to do that?

  9. #9
    Service Manager 5,000+ Posts
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    Phil B.'s Avatar
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    Re: MP 2014 Print cartridge required

    Quote Originally Posted by davel View Post
    What was the engine error you cleared? Did the machine ask for ‘Toner’ cartridge or something else. Just about every B/W ricoh has that cap inside neck of bottle, never seen a blue one though.
    It isn't a blue cap.. look close it's a grey cap with blue toner covering it. Is the a color unit?

    Sent from my SM-G960U using Tapatalk

  10. #10
    Copier Technician 250+ Posts
    MP 2014  Print cartridge required

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    Re: MP 2014 Print cartridge required

    Advise user unlock green release handle fully before removing bottles or the hopper grip will keep hold of the inner of the toner bottle.

    Don't clear memory settings in service mode.

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