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  1. #21
    Senior Tech 250+ Posts
    MP C3502 SC554 problem

    GIUBOSS's Avatar
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    Re: MP C3502 SC554 problem

    replace the nvram by first saving the data on an sd card. The error reset is reset with the new nvram.

  2. #22
    Copier Technician 100+ Posts
    MP C3502 SC554 problem

    mga's Avatar
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    Re: MP C3502 SC554 problem

    Callout a ricoh Service engineer he will have this done in know time

  3. #23
    Field Supervisor 500+ Posts Polarbear's Avatar
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    Re: MP C3502 SC554 problem

    Quote Originally Posted by GIUBOSS View Post
    replace the nvram by first saving the data on an sd card. The error reset is reset with the new nvram.
    Replace the NVRAM? Why?

    If there is an issue with the rebuilt fusing unit, it will simply trigger the same SC which will bring you straight back to square 1!
    Press the GREEN button!!

  4. #24
    Service Manager 5,000+ Posts
    MP C3502 SC554 problem

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    Re: MP C3502 SC554 problem

    Quote Originally Posted by GIUBOSS View Post
    replace the nvram by first saving the data on an sd card. The error reset is reset with the new nvram.
    Whiskey Tango Foxtrot ?

  5. #25
    Field Supervisor 500+ Posts Polarbear's Avatar
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    Re: MP C3502 SC554 problem

    Quote Originally Posted by Phil B. View Post
    Whiskey Tango Foxtrot ?
    Press the GREEN button!!

  6. #26
    Retired 10,000+ Posts slimslob's Avatar
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    Re: MP C3502 SC554 problem

    Quote Originally Posted by GIUBOSS View Post
    replace the nvram by first saving the data on an sd card. The error reset is reset with the new nvram.
    Quote Originally Posted by Polarbear View Post
    Replace the NVRAM? Why?

    If there is an issue with the rebuilt fusing unit, it will simply trigger the same SC which will bring you straight back to square 1!
    Quote Originally Posted by Phil B. View Post
    Whiskey Tango Foxtrot ?
    The error is stored in the NVRam. Downloading the NVRam to a SD Card will save all stored data except error codes and total counters which be restored to the new NVRam. The NVRam may be expensive but when you don't want to pay to have a knowledgeable tech fix the machine

  7. #27
    Field Supervisor 500+ Posts Polarbear's Avatar
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    Re: MP C3502 SC554 problem

    Quote Originally Posted by slimslob View Post
    The error is stored in the NVRam. Downloading the NVRam to a SD Card will save all stored data except error codes and total counters which be restored to the new NVRam. The NVRam may be expensive but when you don't want to pay to have a knowledgeable tech fix the machine
    Slim, that makes sense, but like I said, if the fuser was not assembled correctly (which seems caused the code to start with), the code will re-appear...

    That is why I'm with MGA's post: Call a tech!
    Press the GREEN button!!

  8. #28
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    Re: MP C3502 SC554 problem

    Quote Originally Posted by Phil B. View Post
    the error code is still stored in memory in the copier.

    you can try ALL the fusers you want and IF you don't reset the SC code before powering down and THEN replacing fuser you will continue to have issues.
    Hi sir, then how to solve

  9. #29
    Retired 10,000+ Posts slimslob's Avatar
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    Re: MP C3502 SC554 problem

    Quote Originally Posted by kanagavel View Post
    Hi sir, then how to solve
    There have been numerous replies telling you how to clear the error. Since you are unable to properly follow those instructions, your best bet is what MGA suggested. Hire someone who knows what they are doing.

  10. #30
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    Re: MP C3502 SC554 problem

    Thank you for all of your replies. Ok now i going to buy new fuse then i try one more time if it's not settled i will come again here... Thanks to everybody

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