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  1. #1
    Field Supervisor 500+ Posts
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    Weird problem MP c5502a

    Customer wanted me to post. Don't know how I would ever duplicate. Ann made a copy of W2, Mary came right after her and did a scan to email to herself. Somehow Ann's W2 was attached as part of the PDF to Mary's email. Has anyone ever seen anything like this? To passify, I formatted hdd and reloaded firmware. Customer still wanted me to post.
    I've proved mathematics wrong. 1 + 1 doesn't always equal 2.........


    Especially when it comes to sex

  2. #2
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: Weird problem MP c5502a

    Quote Originally Posted by tonerhead View Post
    Customer wanted me to post. Don't know how I would ever duplicate. Ann made a copy of W2, Mary came right after her and did a scan to email to herself. Somehow Ann's W2 was attached as part of the PDF to Mary's email. Has anyone ever seen anything like this? To passify, I formatted hdd and reloaded firmware. Customer still wanted me to post.
    MAYBE ANN and MARY have a secret relationship,,undercover..............

  3. #3
    Service Manager 1,000+ Posts
    Weird problem MP c5502a


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    Re: Weird problem MP c5502a

    Have them go through the motions again and maybe it will happen again. Maybe the MFP is set to collate, and after the first scan it was still waiting to scan more originals, then the second user walks up, scans the next original and completes the process.

  4. #4
    Senior Tech 2,500+ Posts
    Weird problem MP c5502a

    mikadonovan's Avatar
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    Re: Weird problem MP c5502a

    Ann left her W2 on the glass.
    NEVER ASSUME ANYTHING

  5. #5
    Senior Tech 100+ Posts ridgemill's Avatar
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    Re: Weird problem MP c5502a

    Make sure that Batch mode has not be turned on in Original Feed Type. This will only allow the second scan email to be sent, if the first is sent, and then the second, it could be a HDD issue or a resend error with the scanner application (perform an update to Scanner).

  6. #6
    Retired 10,000+ Posts
    Weird problem MP c5502a

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    Re: Weird problem MP c5502a

    It never ceases to amazing how so many can "read" a post and not comprehend what it says. FYI the original post said that "Ann made a copy of W2" not a scan. Two separate functions. mikadonovan's reply is the one that makes sense.

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