Originally Posted by
aphelps
We are in Moro, Oregon, population about 300, the county population is about 1700. The closest larger town has 12K people, it is 40 miles away. The next closest is Portland, Oregon and it is 140 miles away. I think that this Ricoh tech is the only one in the area, I know he services quite a large part of the Columbia River Gorge. We constantly have problems with service because of our location, everything from service contracts to contractors. I just spoke with the school secretary to find out if they are given maintenance records or receive any preventative maintenance. They only see him when they have a problem and the jamming problem with their largest printer isn't being fixed after several calls.
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