Mp5002 smudges

**mrfuser** · 03-02-2020

Client is getting smudges all over page. Especially first thing in the morning it is the worst. Replaced drum, blade, transfer assembly and developer is not very old. Any ideas?

Smudges.jpg

**GIUBOSS** · 03-02-2020

damp paper, if you leave the paper in the first drawer install a heater, all the original materials toner, fusing?

**FrohnB** · 03-02-2020

A bigger picture of the sample would help.
Have seen the drums get a weird "buil-up" on them that can be cleaned off.
Toner recycling section in Drum unit can get "full" and dump waste/ recycled toner on drum during first few prints.
You say developer not that old, but you could try swapping dev unit, just to be sure. Make sure you clean magnetic roller in dev. unit. (gets a black coating on it. Scotchbrite it until it's silver again.
Fuser guides clean?
Fuser Rollers clean?

**slimslob** · 03-02-2020

There are numerous threads about quality issues on the 35/45 and 40/50 ppm model caused by filming building up on the development roller. I noticed that you did not mention the charge roller and charge cleaning brush roller. Were they replaced at the same time as the drum? If not, why not?

For some reason I hve a feeling that the 5002 is not using Genuine Ricoh toner and developer.

**mga** · 03-02-2020

Originally Posted by mrfuser

Client is getting smudges all over page. Especially first thing in the morning it is the worst. Replaced drum, blade, transfer assembly and developer is not very old. Any ideas?

Smudges.jpg

Better samples would be a help

**Phil B.** · 03-02-2020

Originally Posted by mga

Better samples would be a help

people need to stop uploading .jpg samples..

we ALL prefer .pdf samples.

**mrfuser** · 03-02-2020

Ok I will try later to get better samples. Yes I scrubbed dv roller and replaced charge roller. Yes it is genuine Ricoh supplies

**Dan G** · 03-02-2020

Originally Posted by mrfuser

Ok I will try later to get better samples. Yes I scrubbed dv roller and replaced charge roller. Yes it is genuine Ricoh supplies

happening first copy its more likely a fuser issue not warming up properly

**slimslob** · 03-03-2020

Originally Posted by Dan G

happening first copy its more likely a fuser issue not warming up properly

Or the charge roller not reaching full potential.

**FrohnB** · 03-03-2020

Your name is “mrfuser”, but you seem to leave out the fusing aspect of things in a lot of your posts.
What kind of paper are they running? Thickness settings correct?
There are literally only 4 things to check completely . Dev. unit, PCU, transfer, fuser. If those are all good, then someone just has dirty fingers.