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  1. #1
    Technician
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    Jul 2017
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    Pro C5110s Toner Cart

    Hey guys, Having a very interesting issue. The unit has new toners installed but here is the problem, The machine is saying that the K & Y are empty..then flashes and says ALL toners not set correctly, re set toners. It keeps flipping between the two. Ive switched the toners for new, re-seated the toners, toner hopper, drum plate, ALL electrical connectors from the TSB board and main controller. Im at a lost for what is happening. Im not ricoh small format cert and only have access to wide-format on the ricoh site to get firmware. I do have all the TSBs put out and one does mention Firmware to 1.45 for a toner issue.

    Anyone run into this issue before?

  2. #2
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Pro C5110s Toner Cart

    Could you fill in more information in your profile. Like where you are from.

  3. #3
    Senior Tech 100+ Posts
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    Re: Pro C5110s Toner Cart

    Sounds like your PCB's are toast which read the toner chips

    Replace all 4 as a set

    I have this issue before a couple of times but each time has been a different issue

    Other things were sub hopper was gone

    Last one was toner drive gear was seized

    Would start with the PCB's though

  4. #4
    Copier Technician 100+ Posts
    Pro C5110s Toner Cart

    mga's Avatar
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    Re: Pro C5110s Toner Cart

    Quote Originally Posted by Bricorley View Post
    Hey guys, Having a very interesting issue. The unit has new toners installed but here is the problem, The machine is saying that the K & Y are empty..then flashes and says ALL toners not set correctly, re set toners. It keeps flipping between the two. Ive switched the toners for new, re-seated the toners, toner hopper, drum plate, ALL electrical connectors from the TSB board and main controller. Im at a lost for what is happening. Im not ricoh small format cert and only have access to wide-format on the ricoh site to get firmware. I do have all the TSBs put out and one does mention Firmware to 1.45 for a toner issue.

    Anyone run into this issue before?
    Are you using oem toner also in the UK you can access all models on the my ricoh website

  5. #5
    Service Manager 2,500+ Posts
    Pro C5110s Toner Cart

    copier tech's Avatar
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    Jan 2014
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    Re: Pro C5110s Toner Cart

    Quote Originally Posted by Bricorley View Post
    Hey guys, Having a very interesting issue. The unit has new toners installed but here is the problem, The machine is saying that the K & Y are empty..then flashes and says ALL toners not set correctly, re set toners. It keeps flipping between the two. Ive switched the toners for new, re-seated the toners, toner hopper, drum plate, ALL electrical connectors from the TSB board and main controller. Im at a lost for what is happening. Im not ricoh small format cert and only have access to wide-format on the ricoh site to get firmware. I do have all the TSBs put out and one does mention Firmware to 1.45 for a toner issue.

    Anyone run into this issue before?
    Interesting issue as you can replace the toners on the Pro while the machine is running.

    What firmware version are you on?

    If you are using genuine toners i'd start by updating the firmware.
    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

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