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  1. #1
    Senior Tech 100+ Posts luca72's Avatar
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    Ricoh mpc2051:random cut a part of image during a copy of id card

    hello everyone, I have this client, a newspaper kiosk, which for more than 1 year has been telling me that the mpc2051 during the duplex copy of the identity card and health cards, rarely happens that cuts a piece of image during the second scan, I state that I have never seen the defect personally, but the client sent me a scan of the defect.it would seem that the software is being fooled by some watermark and believes it is copying money, and therefore applies protections (?).does anyone have any ideas?I attach the defect, I think you understand (the lower left part is cut, you can see a strip of the health card)
    Attached Files Attached Files
    HELP US KNOWING THIS: the Italian people are about to be crushed by
    a government of dishwashers and ex-DJ alternates, unelected, that with the excuse of covid 19 is applying a communist dictatorship of the worst kind !! not even in chile or nicaragua !!
    KNOW IT ALL!

  2. #2
    Senior Tech 250+ Posts
    Ricoh mpc2051:random cut a part of image during a copy of id card

    GIUBOSS's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    It is to be excluded that does not photocopy the back of the tax code, I always did. I think it is instead the format setting or the wrong position of the second facade. Unless sometimes the machine changes the size of the paper in the tray due to false contacts of the size actuator.

  3. #3
    Senior Tech 100+ Posts luca72's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    Quote Originally Posted by GIUBOSS View Post
    It is to be excluded that does not photocopy the back of the tax code, I always did. I think it is instead the format setting or the wrong position of the second facade. Unless sometimes the machine changes the size of the paper in the tray due to false contacts of the size actuator.


    hello, it happens very rarely, and of these types of jobs it does several a day, some strange reflection from the tax code (?) this is the only problem that the machine has, during copies, prints, faxes, and other jobs, he never made any cuts, the customer told me that he does it only with the tax code (?)
    HELP US KNOWING THIS: the Italian people are about to be crushed by
    a government of dishwashers and ex-DJ alternates, unelected, that with the excuse of covid 19 is applying a communist dictatorship of the worst kind !! not even in chile or nicaragua !!
    KNOW IT ALL!

  4. #4
    Senior Tech 250+ Posts
    Ricoh mpc2051:random cut a part of image during a copy of id card

    GIUBOSS's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    then try in b / w. With the color I think it has protections for banknotes, checks etc. However, carefully clean the scanner
    Last edited by GIUBOSS; 05-07-2020 at 10:28 AM.

  5. #5
    Senior Tech 100+ Posts luca72's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    Quote Originally Posted by GIUBOSS View Post
    then try in b / w. With the color I think it has protections for banknotes, checks etc. However, carefully clean the scanner


    this type of print job is however always done in black and white, I tried with a 20 euro banknote, a completely black sheet comes out.I propose the improved attachment, perhaps the one before was not clear
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    HELP US KNOWING THIS: the Italian people are about to be crushed by
    a government of dishwashers and ex-DJ alternates, unelected, that with the excuse of covid 19 is applying a communist dictatorship of the worst kind !! not even in chile or nicaragua !!
    KNOW IT ALL!

  6. #6
    Service Manager 1,000+ Posts
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    Copy a ordinary paper with the same measurements and the same settings.
    Same problem?

  7. #7
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    Quote Originally Posted by GIUBOSS View Post
    then try in b / w. With the color I think it has protections for banknotes, checks etc. However, carefully clean the scanner
    HERE IN USA the copy software when copying checks,and other secure docs one gets a complete black page and no image at all///

  8. #8
    Senior Tech 250+ Posts
    Ricoh mpc2051:random cut a part of image during a copy of id card

    GIUBOSS's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    Quote Originally Posted by fshead View Post
    HERE IN USA the copy software when copying checks,and other secure docs one gets a complete black page and no image at all///
    You're right, I didn't remember well

  9. #9
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    I would tell him to feed 2nd side thru bypass and see if it happens.
    IT is a 7-8 yr old box so when a customer comes at me with this weird stuff i tell
    that and if they want to pay my hourly to troubleshoot then i will try to figure it out..
    most times they will not pay.

  10. #10
    Service Manager 1,000+ Posts rthonpm's Avatar
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    Re: Ricoh mpc2051:random cut a part of image during a copy of id card

    Try shrinking or enlarging the image before copying and see if that makes a difference. As I recall, if you enlarge by at least 25% you can get some protected documents to copy in black and white.

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