Originally Posted by
Klydon
Pretty much this.
Yes, you can do firmware updates, but that is not a 100% fix. It is a big improvement, so don't get me wrong, but I have had machines do SC899 after firmware.
My script with dealing with customers is either use a "print this page" if the web page has one (they often do for a text part) or use the print preview function. Both will get rid of the scripting causing the SC899.
To restore a machine to operation, you need to clear the print job causing the issue. This can't always be done from the PC side (user left for the day or sent it from home or whatever). A trick is to unplug the network cable, bring the machine up, enable user codes for print, plug network cable in and let the machine dump every job being sent to it. It won't even look at them if they don't have a user code and will automatically cancel them. After the que is clear, turn off user codes for print and the machine is ready to go.
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