As I said, I must have hundreds of users using PCL 5, but that doesn't mean I know exactly which ones. They're all over the city, so I have to wait for them to call (2 more this morning so far).
And the issue is that I didn't create the problem- MS did, but now I'm responsible for explaining it and fixing it, and making very little or no $ for my efforts because they're mostly under contract, and it's a difficult line to walk (especially as an independent) because as far as they're concerned - their printer just doesn't work.
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