MP C4503 Finisher error

**iscott** · 07-07-2020

Works fine with paper from tray 1 long side first. If you sent any other orientation letterR Legal or 11x17 you get the message "Remove paper from shift tray" But there is no paper in the shift tray. The message pops up as soon as the paper ejects into the shift tray. Firmware is up o date and have swapped finishers so that's not it.

**slimslob** · 07-07-2020

Which finisher? SR3140, SR 3150, SR3160, SR3170 or the internal SR3130?

**Oze** · 07-07-2020

Originally Posted by slimslob

Which finisher? SR3140, SR 3150, SR3160, SR3170 or the internal SR3130?

I was about to type the exact same response Slim.

**Oze** · 07-07-2020

Originally Posted by iscott

Works fine with paper from tray 1 long side first. If you sent any other orientation letterR Legal or 11x17 you get the message "Remove paper from shift tray" But there is no paper in the shift tray. The message pops up as soon as the paper ejects into the shift tray. Firmware is up o date and have swapped finishers so that's not it.

If it IS an SR3140 check the mylars on the eject fingers.
They bend up and interfere with the correct exit of the paper onto the shift tray.

**copier tech** · 07-07-2020

Originally Posted by Oze

If it IS an SR3140 check the mylars on the eject fingers.
They bend up and interfere with the correct exit of the paper onto the shift tray.

He has swapped the finisher!

Sounds like an exit sensor delay but need to know what finisher first.

**iscott** · 07-07-2020

The Finisher is an SR3140
I doubt that its the finisher since we swapped it with another SR3140, and got the same message.
One change. It does not error out when 8-1/2x11 goes through in the letter R position.

**davel** · 07-07-2020

Was the other finisher working before.

**iscott** · 07-07-2020

Yes.

**copier tech** · 07-07-2020

Originally Posted by iscott

The Finisher is an SR3140
I doubt that its the finisher since we swapped it with another SR3140, and got the same message.
One change. It does not error out when 8-1/2x11 goes through in the letter R position.

If you get the same issue with two different finishers what about with no finisher installed do you get any errors or jams?

**mrwho** · 07-07-2020

I know you said you tried with another finisher, but nevertheless check the feeler that sits between the sponge rollers, it might be stuck (in both finishers)