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  1. #1
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    Ricoh PRO 8120S has an error code SC401-01

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    Ricoh PRO 8120S has an error code SC401-01

    After the customer replaces the OPC DRUM, this code will be displayed,
    I checked the maintenance manual and showed that this code is not related to OPC DRUM
    If you have encountered this code, please give me suggestions, thank you!

  2. #2
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    Ricoh PRO 8120S has an error code SC401-01

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    Re: Ricoh PRO 8120S has an error code SC401-01

    I had a similar problem (posted here). The problem is now solved, but I can't remember what was done to solve it (and I didn't post it in the forum - need to dig in my documentations to try and remember what was done and update the thread). Anyway lots of good hints there.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

  3. #3
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    Ricoh PRO 8120S has an error code SC401-01

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    Re: Ricoh PRO 8120S has an error code SC401-01

    Question: If you go to the logging data, are there any other codes logged besides 401-01?
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

  4. #4
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh PRO 8120S has an error code SC401-01

    Quote Originally Posted by AL parts View Post
    After the customer replaces the OPC DRUM, this code will be displayed,
    I checked the maintenance manual and showed that this code is not related to OPC DRUM
    If you have encountered this code, please give me suggestions, thank you!
    This code is directly related to the drum replacement. SC401-01 is a Development gamma low error. The entire PCDU has to be pulled in order to replace the OPC drum. The development unit is the D part of the PCDU. In replacing the drum something happened that affected the development unit.

  5. #5
    Major Asshole! 2,500+ Posts
    Ricoh PRO 8120S has an error code SC401-01

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    Re: Ricoh PRO 8120S has an error code SC401-01

    Quote Originally Posted by slimslob View Post
    This code is directly related to the drum replacement. SC401-01 is a Development gamma low error. The entire PCDU has to be pulled in order to replace the OPC drum. The development unit is the D part of the PCDU. In replacing the drum something happened that affected the development unit.
    Specially if the customer replaced it...
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

  6. #6
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    Ricoh PRO 8120S has an error code SC401-01

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    Re: Ricoh PRO 8120S has an error code SC401-01

    Quote Originally Posted by mrwho View Post
    Question: If you go to the logging data, are there any other codes logged besides 401-01?
    No other code,
    It's normal before replacing OPC DRUM
    This code comes out after replacing the OPC DRUM

  7. #7
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    Ricoh PRO 8120S has an error code SC401-01

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    Re: Ricoh PRO 8120S has an error code SC401-01

    This question seems to be very common, I have almost ten customers asking the same question

  8. #8
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    Ricoh PRO 8120S has an error code SC401-01

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    Re: Ricoh PRO 8120S has an error code SC401-01

    Shouldn't be normal - I never had that happen to me. Maybe the operators weren't given the correct procedure to replace the drum?

    Does it happen when you replace the drum?

    Maybe you should ask the customer to replace it while you supervise and make sure he's doing it correctly...
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

  9. #9
    Trusted Tech 50+ Posts CopyBats's Avatar
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    Re: Ricoh PRO 8120S has an error code SC401-01

    Tried these?

    Description:
    Development gamma low error

    Causes:
    Development gamma was less than 3.0, probably due to excessive condensation. Toner density is too low.

    Remedy:
    Toner density excessive Dust shield glass dirty Image transfer power pack defective


    Quote Originally Posted by AL parts View Post
    This question seems to be very common, I have almost ten customers asking the same question
    If it works, don't touch it.

  10. #10
    Service Manager 1,000+ Posts tsbservice's Avatar
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    Re: Ricoh PRO 8120S has an error code SC401-01

    OPC drum OEM?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.

    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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