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  1. #1
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    Ricoh mp301 will not print from computer

    a Tech remove the mp301 from a network connection. He left it next to the new one. I connect it to a computer, install mp301 pcl6 driver, and it will not print. When you ask the printer for it's settings it does print it. I then connect the printer via a router, the computer can ping the printer, the printer can ping the computer, but refuse to print. I am wondering if I have the wrong driver. Help will be appreciated.

  2. #2
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Ricoh mp301 will not print from computer

    Download and install the correct driver from Ricoh
    Set it up to print from the ipaddress raw 9100 port

  3. #3
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    Re: Ricoh mp301 will not print from computer

    Quote Originally Posted by bsm2 View Post
    Download and install the correct driver from Ricoh
    Set it up to print from the ipaddress raw 9100 port
    Is there a way to do it via the usb cable. [direct printing], this is the prefer way.
    As mention, it does not work currently.

  4. #4
    Senior Tech 250+ Posts
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    Re: Ricoh mp301 will not print from computer

    Set the machine to auto obtain under IPv4 settings. Do you get a valid IP address? Also check IPsec. If its on turn it off. Can you web into the machine and check your port settings. Yes you can connect using a USB but you won't be able to scan.

    Can you print using your laptop?

    If you search this Ricoh tread for Wont Print, you will see a lot more info.

  5. #5
    Senior Tech 250+ Posts 8T2's Avatar
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    Re: Ricoh mp301 will not print from computer

    Does the print job fail and stay in print queue om PC or is the print queue empty? If it's empty you're probably missing a user code, if it's still in queue it's probably trying to send it to the wrong IP address

    Sent from my WAS-LX1 using Tapatalk

  6. #6
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    Ricoh mp301 will not print from computer


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    Re: Ricoh mp301 will not print from computer

    Check sp 5985 that USB is set to on.

  7. #7
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    Ricoh mp301 will not print from computer

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    Re: Ricoh mp301 will not print from computer

    Check SP 5985-001. It should be set to 1.

    Did you check to see if IEEE 802.11 is enabled in User Tools? If it is disable it.

  8. #8
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    Re: Ricoh mp301 will not print from computer

    Quote Originally Posted by 8T2 View Post
    Does the print job fail and stay in print queue om PC or is the print queue empty? If it's empty you're probably missing a user code, if it's still in queue it's probably trying to send it to the wrong IP address

    Sent from my WAS-LX1 using Tapatalk
    it stay in print queue on pc, not on printer

  9. #9
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    Re: Ricoh mp301 will not print from computer

    Quote Originally Posted by slimslob View Post
    Check SP 5985-001. It should be set to 1.

    Did you check to see if IEEE 802.11 is enabled in User Tools? If it is disable it.
    I will check as soon as I have time, thank you.

  10. #10
    Service Manager 10,000+ Posts
    Ricoh mp301 will not print from computer

    Phil B.'s Avatar
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    Re: Ricoh mp301 will not print from computer

    Quote Originally Posted by anica View Post
    a Tech remove the mp301 from a network connection. He left it next to the new one. I connect it to a computer, install mp301 pcl6 driver, and it will not print. When you ask the printer for it's settings it does print it. I then connect the printer via a router, the computer can ping the printer, the printer can ping the computer, but refuse to print. I am wondering if I have the wrong driver. Help will be appreciated.
    ok since it prints it's settings please upload to CTN in PDF format.

    like someone mentioned you WILL NOT be able to scan to email etc via USB..

    since you can ping in and out .. it would seem to be a simple setting, once you upload your pages we can help you even more.

    also include the error log sheet

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