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  1. #11
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    Re: C6004ex back up a software application

    Quote Originally Posted by KenB View Post
    Does the customer have multiple machines at the same location? If they do, there's a good chance they are running the same software (although not necessarily).

    If they are, it may be a good idea to get a look at one so you can see what they are running. If possible, get a screenshot of the working machine's control panel, and post it here so we can get a look (provided it does NOT have the customer's name on it, as it can be customized).

    Not to be repetitive, but you're going to need whoever installed it in the first place to get involved. Most Nuance software have an installer that someone with access to it needs to run.

    This is almost always a sore subject when enabling software is installed on an MFP that has any of this type of work done to it. Don't be surprised if someone wants to charge for doing so...it can get ugly.

    They do have another Ricoh here and i am sure that its running the same software. Ill try to get a picture of it next time im there. Sounds like it will require getting the original installer involved though.

  2. #12
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    Re: C6004ex back up a software application

    Quote Originally Posted by skinnyb View Post
    If it boots up without the hdd it's either a Java application which is on the flash memory of the controller. Or definitely possible to be an android app that runs on the OP panel. The 6004ex can do both. Most of my customers use Java apps but there are a few that use the op panel version.. The newest machines (IM C) Java is optional as Ricoh is trying to move all apps to Android and op panel based. Again need to do more research and see if the application shows in extended features in user tools (Java) or in the screen features (Android).

    Sent from my LM-V405 using Tapatalk

    I thought it may be a Java application as well, I disabled the Java platform with SP5730 and the software still booted up. Im assuming since its not on the HDD or Java, it must be on the Op panel. Which brings up the question, if the software is in the Smart Op panel, and I replace the controller board, will I lose the software at all? Maybe itll remain on the copier, and I wont have to do anything with it?

  3. #13
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    Re: C6004ex back up a software application

    Quote Originally Posted by RustySprocket View Post
    I thought it may be a Java application as well, I disabled the Java platform with SP5730 and the software still booted up. Im assuming since its not on the HDD or Java, it must be on the Op panel. Which brings up the question, if the software is in the Smart Op panel, and I replace the controller board, will I lose the software at all? Maybe itll remain on the copier, and I wont have to do anything with it?
    If you boot up with no hdd and Java disabled and the software still boots then it's in the op panel. Good chance a controller change won't affect it too much unless it looks to the Mac address of the nic card or something.

    Sent from my LM-V405 using Tapatalk

  4. #14
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    Re: C6004ex back up a software application

    Quote Originally Posted by skinnyb View Post
    If you boot up with no hdd and Java disabled and the software still boots then it's in the op panel. Good chance a controller change won't affect it too much unless it looks to the Mac address of the nic card or something.

    Sent from my LM-V405 using Tapatalk
    Looks promising that the software may come right back up after the controller swap. Hopefully the controller board takes care of the service code or else ill have bigger things to worry about than getting software reloaded.

    Thank you for your help.

  5. #15
    Senior Tech 2,500+ Posts
    C6004ex back up a software application

    mikadonovan's Avatar
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    Re: C6004ex back up a software application

    Quote Originally Posted by RustySprocket View Post
    Good day to you all,

    I am replacing a controller board on a C6004ex because of a voltage spike at the customers building and now have an SC816-37 code that wont quit. Ive gone through all my troubleshooting steps and am now at the point of needing to replace parts. First stop is the controller board according to the manual.

    So this customer runs this software application called Nuance. Its something that Ricoh loaded or possibly the customers IT. Whoever loaded it, it wasnt me, nor anyone that works for the company I work for. Im wanting to know if I can back up this software to an SD card, if the machine in its current state will even allow that, so after I replace the controller, I can upload the software back onto the copier, and not have to have someone else get involved.

    Is it possible to backup this Nuance software?

    Thank you,
    Rusty
    You need to follow the exact procedure in the manual for the controller replacement. It is about 3 pages long and it covers the backing up of nvram and address book data, and the installation of both FRAM'S removed from the old controller. The 800 series codes usually indicate a HDD problem, so the address book MAY already be gone, I dunno for sure.
    NEVER ASSUME ANYTHING

  6. #16
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    Re: C6004ex back up a software application

    Quote Originally Posted by mikadonovan View Post
    You need to follow the exact procedure in the manual for the controller replacement. It is about 3 pages long and it covers the backing up of nvram and address book data, and the installation of both FRAM'S removed from the old controller. The 800 series codes usually indicate a HDD problem, so the address book MAY already be gone, I dunno for sure.

    Thanks for this, im glad you posted because I was going to forget to update this. I replaced the controller board, but used the current NVRAM's and the DIMM chip. Everything carried over. The Nuance software must be stored in the control panel, it came right back, didnt need to reinstall it. The copier came up and ran great.

    Had a little hiccup the following day with it dropping off the network, had a random SC672-12 code come up, but that was something to do with their network I am quite sure of that. I know that 672 error doesnt really correlate to a network issue, but as soon as I uplugged the network cable from the copier, it booted right back up and I was able to continous ping for several minutes using my laptop. Plugged their network back into it, been fine since.

    Thanks to everybody that helped me out with this.

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