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Thread: SP 262 sfnw

  1. #11
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    Re: SP 262 sfnw

    Not using WSD. Std IP. Postscript or PCL doesn't matter. There is some question on if has current firmware. Still looking into that aspect. Also found out that this problem occurred on this device a couple years ago and was repaired with a new driver. Gotta love Win10 updates...

  2. #12
    Service Manager 2,500+ Posts
    SP 262 sfnw

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    Re: SP 262 sfnw

    Quote Originally Posted by Tech09 View Post
    It has this problem from several workstations and laptops, and also different PDF's. Originally, I thought is was a driver problem but we've tried several different ones with no success. Haven't been able to pinpoint a time when it started happening either (like a windows update).
    Have you tried another PDF viewer for printing as suggested by StephenB above?
    I've had several experiences where I could simply not get a machine to print ANYTHING from Adobe air, and/or the full Abobe Acrobat, and the Edge browser just SUCKS! (imo)

    It sounds to me like a conflict with the program to me...and very possibly due to a Windows update.

    My personal preferred program is Foxit reader... (never an issue) but that's just me

  3. #13
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    SP 262 sfnw

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    Re: SP 262 sfnw

    Quote Originally Posted by sandmanmac View Post
    Have you tried another PDF viewer for printing as suggested by StephenB above?
    I've had several experiences where I could simply not get a machine to print ANYTHING from Adobe air, and/or the full Abobe Acrobat, and the Edge browser just SUCKS! (imo)

    It sounds to me like a conflict with the program to me...and very possibly due to a Windows update.

    My personal preferred program is Foxit reader... (never an issue) but that's just me
    +1 to Foxit reader

  4. #14
    Retired 10,000+ Posts slimslob's Avatar
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    Re: SP 262 sfnw

    Quote Originally Posted by sandmanmac View Post
    Have you tried another PDF viewer for printing as suggested by StephenB above?
    I've had several experiences where I could simply not get a machine to print ANYTHING from Adobe air, and/or the full Abobe Acrobat, and the Edge browser just SUCKS! (imo)

    It sounds to me like a conflict with the program to me...and very possibly due to a Windows update.

    My personal preferred program is Foxit reader... (never an issue) but that's just me
    I haven't tried Foxit yet. Adobe reader 9 is what I use. 7 was better but doesn't support some of the newer features.

    I have encountered times where you have to flatten the document before printing by using print preview and then printing from the preview screen.

  5. #15
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    SP 262 sfnw

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    Re: SP 262 sfnw

    Quote Originally Posted by slimslob View Post
    I haven't tried Foxit yet. Adobe reader 9 is what I use. 7 was better but doesn't support some of the newer features.

    I have encountered times where you have to flatten the document before printing by using print preview and then printing from the preview screen.
    +1 to flattening the file

  6. #16
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    Re: SP 262 sfnw

    Quote Originally Posted by StephenB View Post
    When printing the .pdf files, are you printing from Acrobat Reader, Chrome viewer or other application ??

    I've had issues when using chrome to print pdf files
    Printing from Acrobat

  7. #17
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    Re: SP 262 sfnw

    Quote Originally Posted by mga View Post
    Sounds like driver does word print ok is the problem only pdf if so could be font issue
    We tried multiple drivers and applications.

  8. #18
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: SP 262 sfnw

    Quote Originally Posted by Tech09 View Post
    Internal prints are fine, and so are copies.
    So you've tried printing from your laptop and a crossover cable to rule out the Network yes?
    ALSO....after a recent Windows update we had a few customers that has printing issues due to the update insisting that Microsoft Edge was the new PDF default viewer.
    Switched them back to Adobe and all was well again.
    ALSO...lol
    Is it a Windows server environment or Citrix?
    SPC262 do NOT like Citrix...at all.
    I've had machines print out random rubbish across ALL drivers on Citrix....print from outside of Citrix on their Windows login and the machine is happy.

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