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  1. #1
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    Ricoh Finisher SR3210 Paper Stuck issue (Video)

    Hey guys.

    I'm a non tech person who recently purchased Ricoh MP C3004ex from an office. With it came Finisher SR3210.

    When I bought the copier I tested and finisher was working great it has stample module which seems pretty good to use. However when I do a copy it gets stuck on this part: (vide included)



    I've two questions:

    1) How much would it cost for someone to out out in Bay Area, CA to fix this.

    2) Can I try anything on my end to see if I can solve this.

  2. #2
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    Ricoh Finisher SR3210 Paper Stuck issue (Video)

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    Re: Ricoh Finisher SR3210 Paper Stuck issue (Video)

    If the jam number is a J100 I have a feeling that the entrance to the finisher has gotten bent by someone using it as a lift point. I have seen this frequently whe a customer tries to move their equipment on their own. Most of the metal parts on the portion of the finisher are thin and are very easy to bend. Visually inspect it.If it is bent you might be able to straighten it.

  3. #3
    Service Manager 1,000+ Posts
    Ricoh Finisher SR3210 Paper Stuck issue (Video)


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    Re: Ricoh Finisher SR3210 Paper Stuck issue (Video)

    Quote Originally Posted by slimslob View Post
    If the jam number is a J100 I have a feeling that the entrance to the finisher has gotten bent by someone using it as a lift point. I have seen this frequently whe a customer tries to move their equipment on their own. Most of the metal parts on the portion of the finisher are thin and are very easy to bend. Visually inspect it.If it is bent you might be able to straighten it.
    The video showed a J201

  4. #4
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    Ricoh Finisher SR3210 Paper Stuck issue (Video)

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    Re: Ricoh Finisher SR3210 Paper Stuck issue (Video)

    Quote Originally Posted by anothertech View Post
    The video showed a J201
    I didn't get a good look at it on video. Checked and for the SR3210/SR3220 the jam codes are 200s instead of 100s. J201 is a finisher entrance trail edge jam. Still could be a result of someone bending the entrance guide.

  5. #5
    Senior Tech 250+ Posts 8T2's Avatar
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    Re: Ricoh Finisher SR3210 Paper Stuck issue (Video)

    Your original post is a bit unclear.

    You say it was working when tested, was this at it's current location where the machine is installed now or was it before it was moved and installed where it is now?

    As slimslob said the entrance guide is very easy to bend during transport so if it stopped working after being moved I would start there.

    If it was working in current location and suddenly stopped I think you may have to dig a bit deeper and it would be best to get a tech out to come check sensors etc.

    Sent from my WAS-LX1 using Tapatalk

  6. #6
    Senior Tech 100+ Posts HitMan's Avatar
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    Re: Ricoh Finisher SR3210 Paper Stuck issue (Video)

    It will probably need a strip down. I noticed when you pulled the finisher off the main frame that a sensor looks a bit squint. You might get away with pushing it in. Worth a shot. Just below the play button in the picture that plate thats sticking out should be flush with the rest of the flat metal plate below it. A sensor sits on that plate and its possible it's not able to see the paper correctly being at that angle

    Sent from my SM-G930F using Tapatalk

  7. #7
    Copier Technician 1,000+ Posts
    Ricoh Finisher SR3210 Paper Stuck issue (Video)

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    Re: Ricoh Finisher SR3210 Paper Stuck issue (Video)

    Check entrance guide plate if not removed when moved it bends remove finisher and check
    Regards Mark

    FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

    RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

    https://copierservices.simdif.com

  8. #8
    Service Manager 1,000+ Posts fshead's Avatar
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    Re: Ricoh Finisher SR3210 Paper Stuck issue (Video)

    Quote Originally Posted by mga View Post
    Check entrance guide plate if not removed when moved it bends remove finisher and check
    i agree as they bend easily and impead motion of the 1st set of feed rollers...
    I just had on a mp2503 finisher and had to reform that plate..

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