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  1. #11
    Just a tech 250+ Posts keithxxiii's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Plus 1 with Dr. Phil's IEEE 802.11 enabled.

    Just a thought maybe worth sharing about subnets.
    Online IP Subnet Calculator
    Aye! Cut the crap

  2. #12
    Copier Technician 1,000+ Posts
    Ricoh mpc300 Network Connection failure

    mga's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Was the machine working before or fresh install check that user code is turned of user user tool there is plenty to do reseting parts of nvram ie ncu, print & scan then start fresh.

    Also just checking you did reboot machine after adding ip

  3. #13
    Senior Tech 100+ Posts
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    Re: Ricoh mpc300 Network Connection failure

    At a computer on their network, Open the command prompt and type ipconfig /all

    This will pull up the IP of their computer (ex 192.168.2.10), the Subnet Mask (ex 255.255.255.0) of their network, and their Gateway ( ex 192.168.2.1).

    Then choose a much higher IP to assign to the Ricoh (don't plug it in yet) ex. 192.168.2.90

    On the computer, do a ping test in the command prompt...type ping 192.168.2.90 (enter)

    If you get NO reply, the IP address is open. Go ahead and configure the Ricoh on that static IP (ex. 192.168.2.90)
    Last edited by StephenB; 08-20-2020 at 08:29 PM.

  4. #14
    Field Supervisor 500+ Posts Codex's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Check if someone changed the default port from 9100 to somewhat else... You can check it from WIM or printing network configuration

    Inviato dal mio SM-G935F utilizzando Tapatalk
    Memento Audere Semper

  5. #15
    Service Manager 1,000+ Posts Polarbear's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Just a thought....

    while at the customer, remove the network cable from the machine port, and check the pins with a torch. We had it before, when someone tried to plug a usb cable into a network port and messed up the pins inside the port - which meant that the network port would not work at all as some pins were bent and some were touching.
    Press the GREEN button!!

  6. #16
    Technician Jama's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Quote Originally Posted by keithxxiii View Post
    Plus 1 with Dr. Phil's IEEE 802.11 enabled.

    Just a thought maybe worth sharing about subnets.
    Online IP Subnet Calculator


    Yes, IEEE 802.11 enabled but still not working,
    Last edited by Jama; 08-24-2020 at 02:14 PM. Reason: left some info

  7. #17
    Service Manager 10,000+ Posts
    Ricoh mpc300 Network Connection failure

    Phil B.'s Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Quote Originally Posted by Jama View Post
    Yes, IEEE 802.11 enabled but still not working,
    DISABLE 802.11

  8. #18
    Technician Jama's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Quote Originally Posted by Phil B. View Post
    DISABLE 802.11


    I did it before , no change

  9. #19
    Retired 10,000+ Posts slimslob's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    Quote Originally Posted by Polarbear View Post
    Just a thought....

    while at the customer, remove the network cable from the machine port, and check the pins with a torch. We had it before, when someone tried to plug a usb cable into a network port and messed up the pins inside the port - which meant that the network port would not work at all as some pins were bent and some were touching.
    I have also seen the outer 2 pins bent down by someone accidentally plugging the connection cable for the fax into the network jack.

  10. #20
    Service Manager 2,500+ Posts
    Ricoh mpc300 Network Connection failure

    sandmanmac's Avatar
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    Re: Ricoh mpc300 Network Connection failure

    First....you didn't answer the question as to whether the machine was previously working and has since stopped, or if you have acquired the machine and are having a problem getting it setup. I imagine that it's the latter.
    On the configuration page under "interface Information" is there a 'network range' set?
    If so, that's the issue

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