are these bugs fixed in a newer firmware?

[supportguy]

I have two bugs that my end users are bothering me about.
1) In scanned file status, the filename is missing from the information
2) If I scan letter and tabloid (11x17) pages at the same time the resulting pdf has everything as 11x17.

I have 3 Ricoh MP C3503 units with firmware:

	System	:	1.32
	NIB	:	12.84
	Web Image Monitor	:	1.13

Are the above bugs fixed in newer firmware? Is there newer firmware for this unit? Please note I am not asking for the firmware, just if there is newer firmware and if either of my issues are fixed by it. I will have Ricoh come out to do the actual upgrade. I just don't want to spend any money if the bugs aren't fixed. Are there public release notes for the firmware that lists the bugs that have been fixed?

Thanks,
Tim

[mikadonovan]

I have a C6003 with up to date firmware. No, the filename does not show up when reviewing scanned file status. For using mixed size originals, select scan settings>scan size> autodetect AND mixed original size. Select ok.

[Phil B.]

I have two bugs that my end users are bothering me about.
1) In scanned file status, the filename is missing from the information
2) If I scan letter and tabloid (11x17) pages at the same time the resulting pdf has everything as 11x17.

I have 3 Ricoh MP C3503 units with firmware:

	System	:	1.32
	NIB	:	12.84
	Web Image Monitor	:	1.13

Are the above bugs fixed in newer firmware? Is there newer firmware for this unit? Please note I am not asking for the firmware, just if there is newer firmware and if either of my issues are fixed by it. I will have Ricoh come out to do the actual upgrade. I just don't want to spend any money if the bugs aren't fixed. Are there public release notes for the firmware that lists the bugs that have been fixed?

Thanks,
Tim

2) have you selected mixed originals?

Re: tech notes on bugs in that version ... no public info available... drivers.. yes

[supportguy]

@ mikadonovan

Thank you for the information. That fixed my scanning issue.

Who can I complain to about the lack of the filename in the scanned file status page? Should I call the local Ricoh support company?

@ Phil B.

I have now. Thank you.

[Phil B.]

@ mikadonovan

Thank you for the information. That fixed my scanning issue.

Who can I complain to about the lack of the filename in the scanned file status page? Should I call the local Ricoh support company?

@ Phil B.
I have now. Thank you.

please go and give mik a like/thanks from the tabs below his comment please He gives great solutions but doesn't get the points he rightly deserves.


That would take a firmware version update... unless it's a worldwide problem I doubt they will write the firmware update just for one or two users.

glad mikadonovan could give you the keystrokes needed.

[sandmanmac]

@ mikadonovan


Who can I complain to about the lack of the filename in the scanned file status page? Should I call the local Ricoh support company?

I've never seen info in that field or the "sender" field on any machine that I've dealt with. I don't know why that is. I just never really put much thought into it.
Perhaps the info is generated with one of the Optional scanning programs/ Apps rather than just straight scan to email or folder?
I'm not sure, but I wouldn't waste my time complaining to anyone about it.

Just my 2 cents...

[Phil B.]

I've never seen info in that field or the "sender" field on any machine that I've dealt with. I don't know why that is. I just never really put much thought into it.
Perhaps the info is generated with one of the Optional scanning programs/ Apps rather than just straight scan to email or folder?
I'm not sure, but I wouldn't waste my time complaining to anyone about it.

Just my 2 cents...

Sandmanmac didn't think so either but it's been a few years since I did anything on a ricoh 'cept cleaning and AIO drum units... ( yup smaller units.)

[anothertech]

Is the machine on contract with Ricoh or a Ricoh dealer? If yes then they should be providing firmware updates.

Is the machine using @remote? If yes then the machine can be updated remotely.

[supportguy]

The copier is not under contract. @remote says the firmware is up-to date. I don't know if that is true or if updates are blocked due to not having a contract. The scanner issue which has been fixed was the more important issue to us. The filename on the scanned file status screen would be great if it gets fixed.

[sandmanmac]

The filename on the scanned file status screen would be great if it gets fixed.

I told you ....I've NEVER seen info in that field on ANY MACHINE I'VE EVER WORKED ON. So don't expect a so-called "fix" anytime soon.

BTW.....why do you say in your initial post that you have issues that your "end Users are bothering you about" yet you state in your own profile page that you are an "end user"?