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Likes: I have a client where the paper is jamming half way out of the fuser and giving J057. I have replaced all the fuser sensors and the paper feed sensor. I have also replaced the whole fuser but nothing seems to have worked, any advice?
Dislikes: 0
I have a client where the paper is jamming half way out of the fuser and giving J057. I have replaced all the fuser sensors and the paper feed sensor. I have also replaced the whole fuser but nothing seems to have worked, any advice?
These machines are so reliable if it's half way out of fuser it's probably a sensor you sure you replace fuser never had to do that just rebuild check paper size all the sensors would of be on new fuser. Was it a new oem fuser?Originally Posted by Stephendupey
Regards Mark
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IT isn't a new fuser, it's a working fuser from a refurbished machine in our workshop that had been tested
are you sure the paper size/type is set properly?
what happens if you try to print the internal reports?
It jams with those as well, even when printing the counter
what about my first question to you?
I never checked the paper size, I didn't think that would be a problem as they've only ever printed A4
customers do stupid shit and then lie about it
Indeed it looks like paper size wrong settings. Make sure someone isn't changed paper tray size or settings.
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I don't reply to private messages from end users.
I'm going there again in the morning and I'll check the paper size settings
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