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  1. #1
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro


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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Would this be resolved by a firmware upgrade? Got 2 PCs scanning to Home with no problem but getting an authentication error for 3 Pros.

  2. #2
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    The main difference between Win 10 Home and Win 10 Pro is that Pro can join a domain. If the Win 10 Pro is part of a domain the the C2003 have the Domain Name properly set in the interface settings, the first DNS must be the primary domain DNS and scanning must be to the computer name.

  3. #3
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Did you add user under the security tab?

  4. #4
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Quote Originally Posted by patterson70 View Post
    Would this be resolved by a firmware upgrade? Got 2 PCs scanning to Home with no problem but getting an authentication error for 3 Pros.
    Yes update the firmware if you're still having issues as there was a security release for this model enabling SMB 2/3 support.

    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  5. #5
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro


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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Quote Originally Posted by slimslob View Post
    The main difference between Win 10 Home and Win 10 Pro is that Pro can join a domain. If the Win 10 Pro is part of a domain the the C2003 have the Domain Name properly set in the interface settings, the first DNS must be the primary domain DNS and scanning must be to the computer name.
    There is no domain. I am trying both computer name and IP address and both are not working for 4 of 6 PCs. I did not enter any domain IPs. Maybe I should use googles domain? 8.8.8.8 and 4.4.4.4?

  6. #6
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro


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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Quote Originally Posted by bsm2 View Post
    Did you add user under the security tab?
    Not sure where the security tab is. I was in under admin and just added a user the usual way. Is there another way under a security tab of some sort?

  7. #7
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro


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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Quote Originally Posted by copier tech View Post
    Yes update the firmware if you're still having issues as there was a security release for this model enabling SMB 2/3 support.

    I am working on getting the firmware. I had set SMB 1.0 in Programs.

  8. #8
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Quote Originally Posted by patterson70 View Post
    I am working on getting the firmware. I had set SMB 1.0 in Programs.
    Contact a local authorized Ricoh Family Group dealer to update it for you.

  9. #9
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    MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro


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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    Quote Originally Posted by slimslob View Post
    Contact a local authorized Ricoh Family Group dealer to update it for you.
    Thanks, I can do it and have a source for the firmware.

  10. #10
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    Re: MP C2003 Can scan to WIN 10 Home but not WIN 10 Pro

    You could try to switch SMB port to 445 via telnet if it's still set to 139.
    Code:
    msh> smb client port 445
    and don't forget to log out otherwise changes won't be saved.
    Last edited by heeks; 10-11-2020 at 09:22 PM. Reason: added [code]

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